<p>Friendly, analytical, and award-winning customer service leader with a proven ability to train, mentor, and supervise high-performing teams. Known for resolving complex escalations with empathy and precision while enhancing team morale, compliance, and customer satisfaction. Experienced in call/chat review, coaching, and performance trend analysis in both remote and hybrid environments.</p><p>I bring not only a lighthearted temperament but I advocate new initiatives in ways that resonate with more resistant members of the team.</p>