<p>Being the Customer Relations Specialist of my office makes me the messenger of all news, good and bad. Regardless of the information, I disclose to the client, it is my responsibility to be an attentive and empathic ear, a problem solver, and an advisor. My first goal is always clear and concise communication between myself, customers, coworkers, and our resource teams.</p><p> <div> </div><div>Fortunately, I love my role of collecting and disseminating information and ensuring my clients fully understand the situation through their preferred mode of connecting whether that is in-person, phone, email, or text. I make sure to be detail-oriented and efficient when working on a customer request or assisting my team members. My position satisfies my curiosity for understanding the needs of individuals and the company as a whole. I love that in the insurance industry there is always something to learn and ways to improve whether it is processes or communication methods. This growth-oriented environment has made me receptive to giving and receiving feedback.</div><div><br></div><div> </div><div>I build an atmosphere of care, dependability, and finding solutions. I elevate clients through education and empower our office interns through training and taking an active role in their development.</div><div><br></div><div> </div><div>If you believe I can drive your team forward with my communication skills and desire to learn, please contact me by email at Sydney.M.Baker@sewanee.edu. </div><div><br></div><div> </div><div> </div></p>