<p style="text-align: center; ">RESPECTED INDUSTRY EXPERT AND SOLUTIONS PROVIDER
</p><p>• A career spent delivering solutions by driving organizational efficiencies, savings, and incremental revenues.
</p><p>• Exhibit a unique perspective due to experience with manufacturers, chain groups, distribution partners, service providers, end customers, as well as my background as an entrepreneur.
</p><p>• Self-starter who will establish and track programs and projects by setting attainable goals while keeping a clear vision of the finish line.
</p><p>• Searching for a company sharing a common value system needing an experienced professional to lead critical initiatives on time and under budget.
SKILLS</p><p>• Strategic Planning
</p><p>• Cross-Functional Team Leadership
</p><p>• Operations Management
</p><p>• Product Development
</p><p>• Continuous Improvement
</p><p>• P&L Management
</p><p>• Vendor Management
</p><p>• Technical Development
</p><p>• Account Management
</p><p>• Process Improvement
</p><p>INDEPENDENT PURCHASING CO-OP (IPC) FOR SUBWAY RESTAURANTS, Miami, FL 2012 - 2020
</p><p>Senior Program Manager
</p><p>Created industry-leading programs and services for over 10,500 Subway franchisees (27,000 restaurants) in North America centered on training, operational efficiencies, continuous improvement, and accountability.
</p><p>Launched the following four-pronged approach that improved equipment uptime and reduced operational costs for Subway franchisees: the GoService app, the IPC Servicenet Equipment College, the IPC-Authorized Service Network, and IPC Parts.
</p><p style="margin-left: 25px;">o Product owner of an app customized for Subway franchisees providing asset tracking, service contractor listings, self-help instructional videos/publications, as well as field service maintenance and repair dispatching/tracking.
</p><p style="margin-left: 25px;">o Directed a week-long training program for owner/operators, service technicians, and maintenance techs. This training platform was unique to the industry and tracked over $7M in cost savings.
</p><p style="margin-left: 25px;">o Built and contracted a trusted post-warranty Subway-focused service network to cover North America. The IPC network has saved over $15M for Subway franchisees.
</p><p style="margin-left: 25px;">o Created a best-in-class distribution channel for OEM spare parts for the US and Canada. Negotiated deep discounts and preferred freight terms. IPC Parts saved over $14M for Subway owner/operators.
</p><p>Achieved 17% energy savings for participating Subway locations at zero Capex to franchisee customers by developing an energy outsourcing program.
</p><p>Implemented a continuous improvement program to ensure equipment quality and reliability exceeded the standard established by a cross-functional team of stakeholders. Equipment breakdowns decreased by 35%.
</p><p>Played a vital role in specifying and sourcing commercial restaurant equipment for Subway. </p><p>
</p><p>UNIFIED BRANDS, A DOVER COMPANY, Jackson, MS 2007 - 2012
</p><p>International Service Manager
</p><p>Established a network of independent, contracted authorized service companies to provide field installation, warranty repair, and distribution of OEM parts for manufacturers of commercial foodservice equipment.
</p><p>Developed an accountability system to measure performance of contracted independent service agencies. First time fix and response time KPI’s improved by 30%.
</p><p>Lead a support team of technical support advisors and parts support personnel. Fostered an environment of employee empowerment and ownership to shorten problem resolution cycle by 28%.
</p><p>Directed a 23% decrease in warranty costs by using field data to drive improvements internally with product design, assembly, and Quality.
</p><p>Lead an aftermarket parts department responsible for budgeting, warehousing, and fulfillment of OEM components to a worldwide customer base. Realized a 12% incremental increase in component sales and a 22% profit margin gain.
</p><p>Key member of select team performing due diligence and integration of two acquisitions as well as four co-branding initiatives.
</p><p>HERITAGE SERVICE GROUP, New Orleans, LA 2005 - 2007
</p><p>Managed all aspects of commercial restaurant service and parts distribution company covering the Gulf South region. Responsible for P&L, hiring, training, and developing personnel. A key player in the post-Katrina reconstruction effort of the restaurant industry in New Orleans.
</p><p>ALL PHASE OF LOUISIANA, New Orleans, LA 2001 - 2005
</p><p>Owner of commercial restaurant equipment service and parts distribution company. Responsible for every facet of day-to-day operations.
</p><p>MIDDLEBY COOKING SYSTEMS GROUP, Elgin, IL 1999 - 2001
</p><p>Technical Services Director
</p><p>Managed all aspects of after-sales support for worldwide leader in the manufacture of commercial cooking equipment.
</p><p>THE SABRE GROUP, Ft. Worth, TX 1998 - 1999
</p><p>FRYMASTER AND DEAN INDUSTRIES (WELBILT), Shreveport, LA 1993 - 1998
</p><p>Training and Publications Manager
</p><p>THIOKOL CORPORATION, Shreveport, LA 1985 - 1993
</p><p>B.S. in Computer Information Systems and Business Administration, Northwestern State University, Natchitoches, LA