<p>I am people-oriented and results driven. I have a proven track record of successfully managing highly skilled professionals across diverse teams in very challenging customer environments. My broad knowledge of technology, commitment to “platinum” level customer service, and insatiable curiosity for researching IT issues are the main components of my ability to provide accurate, thoughtful solutions to all customers.<br><br>In my role as Site Lead, my responsibilities included the operational performance for technical teams at five geographical sites; the major ones are Anchorage, Alaska; Camarillo, CA and New Orleans, LA. During my eight year tenure, the team earned “Exceed” as an overall performance evaluation by the federal customer for all Service Level Agreements (SLA) categories each year. I was also assigned to a complex, high-visibility, enterprise project which had derailed and had produced unhappy stakeholders. I quickly put it back on track and pushed it to completion by increasing communications, eliminating roadblocks, establishing collaboration and providing technical tools to clear up conflicting processes. The project was closed with an “exceptional” acceptance rating from the sponsor. <br><br>My laid-back, easy going management style is paired with a clear understanding of company objectives and a deep commitment to reaching excellence. Those characteristics are key in the way I lead, mentor, motivate and counsel team members effectively.<br><br>Specialties: Information Technology Service Management; IT Project Management; Technical Planning; Enterprise Infrastructure Design and Implementation; Paradox 11.0 Development; IT Operations; IT Security; IT Process Improvement; Problem Solving.<br></p>