We are seeking a friendly, proactive, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for customers, providing support, resolving inquiries, and ensuring a positive overall experience. Key Responsibilities Respond to customer inquiries via phone, email, chat, or in person with professionalism and empathy. Troubleshoot issues, provide accurate information, and resolve concerns efficiently. Maintain detailed and accurate customer records using our CRM and internal systems. Collaborate with other departments to follow up on complex cases and ensure timely resolutions. Process orders, returns, account updates, and service requests. Identify recurring issues and share feedback to help improve processes and products. Uphold company policies while seeking solutions that create satisfied and loyal customers. Qualifications Previous experience in customer service or a related field preferred. Excellent communication and active listening skills. Ability to multitask, stay organized, and remain calm under pressure. Strong problem-solving abilities and a customer-first mindset. Comfortable using computers, CRM tools, and communication platforms. High school diploma or equivalent; additional education is a plus. What We Offer A supportive, team-oriented work environment. Training and opportunities for professional growth. Competitive compensation and benefits package.