We are seeking a friendly, proactive, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for customers, providing support, resolving inquiries, and ensuring a positive overall experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person with professionalism and empathy.
• Troubleshoot issues, provide accurate information, and resolve concerns efficiently.
• Maintain detailed and accurate customer records using our CRM and internal systems.
• Collaborate with other departments to follow up on complex cases and ensure timely resolutions.
• Process orders, returns, account updates, and service requests.
• Identify recurring issues and share feedback to help improve processes and products.
• Uphold company policies while seeking solutions that create satisfied and loyal customers.

Qualifications

• Previous experience in customer service or a related field preferred.
• Excellent communication and active listening skills.
• Ability to multitask, stay organized, and remain calm under pressure.
• Strong problem-solving abilities and a customer-first mindset.
• Comfortable using computers, CRM tools, and communication platforms.
• High school diploma or equivalent; additional education is a plus.

What We Offer

• A supportive, team-oriented work environment.
• Training and opportunities for professional growth.
• Competitive compensation and benefits package