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Job Description
Job Description
Education and Experience:
• Preferred Bachelor's degree in Computer Science, Information Management Systems, or other related technical field; or, at minimum, an Associates Degree and equivalent, relevant experience.
• 2+ years prior IT support experience.
• Gaming/Media Industry Experience is a plus – development, testing, publishing; handling confidential data.
Responsibilities:
• Responsibility for the NOLA Service Desk and the efficient and timely delivery of IT support to the QA testing teams.
• Provisioning of testing equipment to QA projects in a timely manner.
• Daily administration of firewall in line with company standards and best practices.
• Daily administration of local servers, systems, and network devices.
• Liaising with clients to ascertain and implement their IT and security requirements.
• Implementation of global policies defined by the IT Director and Head of InfoSec.
• IT Procurement for this facility.
• Negotiation and maintenance of vendor and consultant contracts and service agreements.
• Maintain a testable disaster recovery plan for all IT services.
• Maintain complete documentation of all services and systems.
• Managing and auditing of all IT assets in the facility.
• Vulnerability scanning and patching of endpoints and infrastructure hardware.
• Addressing security events raised by the SIEM solution.
• Financial/Budget Management.
Skills & Qualifications:
• Ability to understand the goals and strategies of both the business and IT and translate these into deliverables.
• Ability to multitask and support various groups of users.
• Excellent analytical and problem-solving skills.
• Ability to work to tight deadlines and within constraints.
• Team player – working effectively as part of local and global IT teams.
Essential Technical Skills:
• Current server, PC and mobile hardware including blades and SANs.
• Solid understanding of the principles of networking, related technologies, and hardware.
• Industry recognized qualifications in IT hardware support – CompTIA A+ or equivalent.
• Operating Systems (Windows Server 2012, 2016; Windows 7,8,10, OSX, iOS)
• Server Virtualization (VMware).
• Firewall technologies.
• Thorough understanding of Active Directory.
• VoIP phone systems.
• PC image deployment technologies.
• Encryption technologies.
• Backup systems – (LTO, B2D, Dedupe).
• Exposure to ISO 27001, MPAA or other security standards would be a strong advantage.
• CCNA or other networking training and qualifications.
About Testronic
When it comes to QA and Testing for games, VR, and film & television, you need considered solutions that work. We’ve got over 20 years of experience partnering with video game and entertainment companies from around the world. We give you Quality Assurance, Localisation, Compliance and Certification, and Customer Support that get it right the first time. Every time.
From making sure your games function flawlessly or are localized to fit every market, we’ve got you covered. We are credited with numerous AAA titles and are well renowned for our values of integrity, innovation and efficiency. With current capacity of over 550 workable stations we are continually developing new approaches in how we service and partner alongside our clients.
With facilities in the US, the UK and Poland we’re able to leverage our cross-media experience and the scale of our global operation to offer you dependable quality, efficiency, value, and security.
Quality matters to us…it has for over 20 years.