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Sazerac CompanyHospitality and Tourism
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Job Description
Bio: The Retail Sales Associate is responsible for the proper execution of retail transactions for visitors and internal customers. Offers exceptional customer service and answers visitors inquiries while maintaining the gift shop stocked and aesthetically pleasing at all times.
o Ensure exceptional customer services is provided to all Sazerac House visitors. Create a welcoming atmosphere to all visitors. Be attentive and available to assist visitors. Follow up/through visitors inquiries. Anticipate visitors needs. Thank visitors and extend an offer to return.
o Ensure Gift Shop is kept organized, properly stocked and clean at all times. Ensure inventory items are re-stocked daily. Be knowledgeable about the merchandise and products available at the Gift Shop. Make recommendations on merchandise based on visitors feedback.
o Ensure items are stocked continually. Prepare and stock gift bags. Be attentive to visitor comments and questions. Ensure adherence to Personal Safety, Food Safety, Quality and Environmental Policies and Practices.
o Continually strive for improvements in tour and Gift Shop operations. Make suggestions to management to enhance tours and expand opportunities for sales.
o Work with other Retail Sales Associates and Tour Guides to generate revenues and raving fans of the Sazerac House.
Daily check stock in Gift shop and re-stock as necessary. Maintain proper stock levels of all packaging products. Assist with the display of product commemorative distinction. Assemble cocktail kits and gift sets.
Requirements
MUST
o Ability to handle multiple tasks at one time
o Ability to project a professional image
o Good physical health. For example; capable of working on your feet, sitting, climbing stairs and ladders, bending, kneeling, and squatting.
o High School diploma or GED equivalent
o At least 21 years of age
o Customer service oriented with the ability to work well under pressure
o Ability and willingness to work non-traditional hours (nights/weekends)
o 1 year relevant experience in Customer Service
PREFERRED
o 1 year Experience dealing with VIP guests
o 1 year Experience in customer service, retail
o 1 year Tourism experience
Skills
- Commitment to Customer Service
- Communication
- High level of initiative
- Product Knowledge & Training
- Building Customer Loyalty
About Sazerac Company
Orleans ParishCompany ProfileBuild your career at Sazerac! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Southern Comfort, Margaritaville Spirits, Dr. McGillicuddy’s, 99 Brand, and Platinum Vodka.
We’re proud of our award-winning culture and distilleries. Our Louisville location has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years.
Since 1850, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! We attribute our success to a unique blend of our history, culture, brands, relationships, innovation, technology, and most importantly, our people. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.
Company/Location Overview - The Sazerac House
Nestled at the corner of Canal Street and Magazine Street, and less than 350 yards from the original Sazerac Coffee House, The Sazerac House will be New Orleans’ most memorable destination offering an enriching sensory experience that embodies the city’s spirited and historic character.
The Sazerac House will take its visitors through a journey of the history and culture of spirits in New Orleans showcasing the company’s brands relevant to the city of yesterday and today.