Title: ​Operations Manager (OM)

Reports to: ​Chief Executive Officer

The Team:

Blue Krewe is a new nonprofit bringing bike share back to New Orleans, providing healthy, affordable, fun transportation available 24/7/365 to residents and visitors.

In partnership with the City of New Orleans and Blue Cross Blue Shield of Louisiana, Blue Krewe will be re-launching Blue Bikes in 2021. System expansion is anticipated.

Blue Krewe is an Equal Opportunity and Affirmative Action Employer. We care about your skills and your character and we celebrate what makes us diverse. If this job resonates with you, but you don’t meet all of the requirements, we’d still love to see your application. If we think there’s a good fit, we will get in touch. Please, no phone calls or recruiters.

Your Place in the Team:

Under the guidance of the Chief Executive Officer, the OM’s top priorities will be the safety of our riders and employees, and bike availability and operability. This means you will focus on achieving and maintaining high maintenance standards while ensuring that staff will always have the required training and equipment to complete their jobs efficiently and safely.

You will manage a budget and report on performance metrics. You will always be called on to find ways of improving processes. You will be passionate, hardworking and will foster the development of creative ideas to solve everyday problems. Your dedication and strong work ethic must be accompanied by great interpersonal, organization and leadership skills. You bring a positive attitude, a good sense of humor, and know how to maximize the performance of your team.

What You’ll Do

• ●  Manage overall operational performance and budget.
• ●  Manage bicycle mechanics, who maintain and repair bikes in the shop.
• ●  Manage the field team, who maintain, clean, and repair bikes and stations in the field,
  and rebalance bikes in the field (to maximize bike availability based on need).
• ●  Ensures performance metrics for bike and station maintenance and bicycle availability
  are met, and where needed, improved.
• ●  Provide reports on performance metrics on a weekly basis or more frequently if required.
• ●  Ensures thorough, timely and accurate data entry as required by all employees.
• ●  Analyzes data to inform efficient and organized bicycle distribution throughout the
  system, optimizing bicycle availability and minimizing instances of full or empty stations.

● Provide training and feedback to all direct reports.

Who You Are

• ●  College degree in business administration or related field required.
• ●  5+ years experience managing diverse and varied teams, developing and optimizing
  procedures, and training and developing staff.
• ●  Experience managing and prioritizing multiple conflicting demands of staff,
  contractors/vendors, budgets, and clients in a fast paced environment.
• ●  Excellent organizational skills.
• ●  Strong analytical and problem solving skills; technical and/or mechanical skills a big plus.
• ●  Proficient knowledge of Google G-Suite and Microsoft Office. Comfort with and ability to
  learn new technology quickly.
• ●  ​Valid driver's license and clean driving record (must pass MVR screen).
• ●  Intimate knowledge of the New Orleans area.
• ●  Leadership skills – experience inspiring and motivating employees to successfully
  achieve operational goals. ●
• ●  Interpersonal skills – maintain confidentiality; remain open to others' ideas; demonstrate willingness to try new things.
• ●  Adaptable – enthusiastically adapt to changes in the work environment; manage competing demands; deal with frequent change, delays or unexpected events.
• ●  Dependable - Follow instructions; respond to management direction; communicate frequently; solicit feedback to improve performance.
• ●  Sense of humor required.
  Bonus Points
• ●  Lean Six Sigma Certification or demonstrated experience with process improvement
• ●  Knowledge of New Orleans geographies, communities, and neighborhoods
  Job Conditions
• ●  Full-Time, salaried position with hours that may exceed 40 hours/week
• ●  40% normal office conditions
• ●  35% work outdoors, technical and non-technical
• ●  25% warehouse/shop environment
• ●  Job will involve frequent or prolonged standing, bicycling or driving
• ●  May require bending, stooping, lifting up to 40 pounds.
  Salary range
  Approximately $60k annually + benefits commensurate with experience.

To Apply

Applications must include a cover letter, a current resume and three references. All applications must be emailed to jobs@bluekrewe.org. Please include the position title, “Operations Manager” in the subject line. Interviews will begin in the coming weeks.