INTERESTED APPLICANTS SHOULD FORWARD RESUMES TO:  hr@neworleans.com

Primary Objective/Position Summary:

To provide various administrative support duties to multiple sales account executives and to facilitate the operations of the Convention Sales Department.

Major Areas of Accountability/Essential Duties:

• Prepare, organize, create, and provide general correspondence, proposals, and various departmental reports to efficiently facilitate office operations. 
• Generate meeting traces and leads from sales managers into the convention sales system (Simpleview) to ensure that members have current information for generating business; follow-up on MCCNO lead confirmation for timely processing.

• Respond to telephone inquiries for general information such as media kits, brochures, and maps.

• Process brochure orders for upcoming meetings, ensuring payment is received, when necessary, and brochures are delivered as required.

• Maintain correspondence and meeting bulletin files for sales managers to provide a monthly count of correspondence generated and ensure copies of correspondence are available as needed.

• Establish new account files in CRM system, create hardy copy files and organize correspondence as appropriate to ensure that sales managers can follow-up with new or perspective clients.

• Coordinate site inspections by scheduling appointments and preparing itineraries making certain that site inspections are executed smoothly.

• Prepare various reports (i.e., expense reports, etc.), as requested in a timely and efficient manner.

• Provide general assistance to the sales managers by preparing sales packets, assisting with mail distribution, etc. to ensure effective administrative support.

• Provide back-up to other administrative support staff as required due to workload, vacation, etc. to guarantee work is completed on time and deadlines are met.

• Handle and respond to callers wanting to obtain information, as needed.

• Assist as occasional switchboard operator and relieve receptionist when necessary.

• Perform other projects or duties as assigned by the sales account executive team, the Vice President of Business Development and/or the Sr. Vice President of Sales & Strategies as assigned.

Education and/or Experience:

Associate’s degree or equivalent from two-year college or technical school; and one to three years related experience and/or training or equivalent combination of education and experience.

Knowledge, Skills & Abilities:

• Proficient in Microsoft Office suite or similar. Knowledge of spreadsheets and database programs, desired.  Prior experience with a CRM or data management system a plus.

·         Strong problem-solving abilities, attention to detail and follow-through.

·         Ability to manage multiple objectives simultaneously and prioritize appropriately.

·         Possess excellent communication and interpersonal skills including the ability to speak effectively before groups of customers, members and/or employees of the organization.

·         Ability to work well in a team environment.

Physical, Mental & Environmental Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the experience, knowledge, skill, and/or ability required. Reasonable accommodation may be made upon request to enable individuals with disabilities to perform the essential functions of the job.

Position operates in several different environments, but predominantly in an office environment with prolonged periods of sitting or standing at a desk and working on a computer. Does not entail exposure to challenging or hazardous conditions. This position may require weeknight and weekend assignments on occasion, often off-site.  Ability to travel by airplane and operate a motor vehicle, or in lieu of a driver’s license, access to reliable transportation.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice and do not imply a contract of employment.

Responsibility for Work of Others:  None

ABOUT US:

New Orleans & Company is the official destination sales and marketing organization for New Orleans’ tourism industry representing over 1,100 member companies in the city’s hospitality community.  Founded in 1960, our mission is to inspire, promote and encourage travel to our city for the economic, social and community benefit of New Orleans and its people.  Our vision is to ensure New Orleans remains the most remarkable, unique and welcoming city in the world to live, work and visit.  At New Orleans & Company our values are more than just words on a page. They guide everything we do; from the way we work with our members, partners and communities to the experiences we create for our visitors. We believe in trust, building genuine relationships that foster long-term partnerships. We value authenticity, striving to be true to ourselves and our city in all that we do. We embrace innovation, constantly seeking new and better ways to serve our stakeholders and enhance the visitor experience. Collaboration is at our core, recognizing that we are stronger together. We champion inclusivity, creating a welcoming and accessible destination for all. Finally, we strive for excellence in all that we do, holding ourselves accountable to the highest standards of performance and service. These values define us and guide us, helping us to fulfill our vision of making New Orleans the most remarkable unique and welcoming city in the world.

New Orleans & Company is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate against any individual on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran, in accordance with applicable federal, state, and local laws. We comply with all state and local laws governing non-discrimination in employment in every location where we have facilities. This policy applies to all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.