Position Summary

As the first point of contact, the Bilingual Front Desk Services Receptionist is responsible for ensuring visitors and internal callers receive an exceptional customer service experience by creating a friendly and welcoming atmosphere. This individual must be able to communicate positively and effectively when dealing with visitors and respond to inquiries efficiently.

Salary Range

$30,400 to $47,610

Essential Job Duties and Responsibilities

• Ensures excellent customer service standards are met by providing information and assistance to visitors and internal callers in a timely and efficient manner;
• Serves as the initial point of contact for visitors;
• Welcomes on-site visitors, answers inquiries, determines nature of business, and provides visitors with addresses, directions, and other pertinent information;
• Ensures a smooth and efficient operation of the receptionist area;
• Handles and distributes all mail and package deliveries;
• Answers internal calls, determines purpose of callers, and forwards calls to appropriate personnel;
• Ensures office coverage when absent from work or receptionist area;
• Provides administrative or clerical support as needed for building events or activities;
• Greets and maintains a professional, calm, and courteous demeanor at all times when dealing with visitors;
• Responds proactively and calmly when handling difficult situations;
• Maintains a neat and organized receptionist area;
• Maintains an accurate database of tenants within the building and other facility duties as needed;
• Projects a cheerful and positive attitude when dealing with the public and staff; and
• Performs other duties as required.

Educational Background

• High School Diploma or equivalent required;
• Minimum of three years of experience in customer service, clerical, or administrative work strongly preferred.
• Bilingual (English/Spanish) skills required

Other Knowledge, Skills or Abilities Required

• Must be extremely dependable and punctual;
• Professional appearance and a friendly and personable disposition.
• Strong interpersonal communication skills, including the ability to work cooperatively and courteously with others and communicate with a variety of personalities in a tactful, pleasant, and professional manner.
• Strong customer service focus with the ability to prioritize, multitask, and effectively manage time while making a good impression on visitors.
• Strong accuracy and attention to detail skills to ensure visitors are given accurate information and mistakes are minimized.
• Proficiency in the use of Microsoft Office Programs and experience using office equipment.