Position Overview: 

This position is responsible for providing support between the development and operations team.   Individual is responsible for automating, integrating, and improving software development and business processes specifically in payments technology.   The Dev Ops Engineer is responsible for solving Level 3 escalated ATM support issues from the ATM Tech Support team.   

Responsibilities:

·         Automating Business Processes through technology

·         Troubleshooting and resolving technical issues related to hardware, software, telecommunication, networks and providing quick solutions to minimize downtime.

·         Provides Level 3 ATM/ITM support.

·         Deploys software and graphic packages to ATM/ITM fleet.

·         ATM/ITM software installation and configuration.

·         Creates ATM software images via Python Scripting

·         Perform other duties and tasks as assigned.

·         Improve and troubleshoot ATM screen flow.

·         Participate in ITM implementations.

Requirements:

·         Bachelor’s degree in MIS, Technology, Business, or equivalent work experience

·         Spanish speaking fluency is preferred.

·         Helpdesk support: 1 years (Required)

·         Office 365: 2 years (Preferred)

·         Telecommunications / Networking Protocols: 1 years (Required)

·         SQL: 2 years (Required)

·         Python or other scripting language: 1 year (Required)

·         PowerShell Scripting: 1 year (Required)

·         XML: 1 year (Required)

Knowledge, Skills, and Abilities

·         Office 365

·         Problem solving

·         Demonstrates good judgment, attention to detail, and analytical thinking abilities.

·         Strong customer service skills

·         Remarkable work ethic and initiative

·         Prompt and attentive

·         Confident, outgoing personality

·         Strong people skills