As a Search & Community Coordinator, we expect you to serve as a mid-level role in client success for our Content Department. You work directly under our Content Director, with guidance from higher-level Strategists, while further developing your abilities to handle larger accounts across a variety of content channels. This position requires strong copywriting skills, community instincts, and a genuine curiosity about how content performs online — whether that’s in a search engine, an AI model, or a Reddit thread.

To apply and view Online Optimism's benefits, you must visit our application page. Applications will close at 11:59pm CT on Tuesday, March 10th.

Job Responsibilities

We expect the job to be around:

• 65% Community content management, including writing, posting, and engaging on Reddit and other online forums on behalf of clients
• 30% Search & content management, including blog creation, on-site optimizations, and other work that improves a website’s presence on search
• 5% Always Optimizing — work going toward improving the department over time

Who are we looking for?

If you’re looking for a place to grow where your work (and you) will be appreciated and rewarded, you’ll find a home at Online Optimism.

You must have at least:

• Experience posting on Reddit. (See, you always knew that would pay off!)
• Knowledge of the platform’s intricacies that goes beyond posting and upvoting. You should know how to create a Subreddit, the difference between mods & admins, what flair is, and be familiar with their Reddit Pro features.
• A foundational understanding of SEO — you don’t need to be an expert, but you should be comfortable with concepts like keyword research, meta descriptions, and on-site optimization.
• Excellent written and verbal communication skills, with the ability to craft engaging content across formats and quickly shift tone for different clients and audiences.
• A strong ability to brush off criticism from the Internet. As much as we work on creating a great presence for our brands, haters gonna hate. Being great at shrugging it off and going onto the next post is key to succeeding in this role.

We understand that there aren’t many folks with years of experience in Reddit marketing professionally, and we’re less concerned with finding that in your background. Strong writers, community builders, and SEO-curious content folks from a variety of backgrounds tend to do well in this role.

The strongest candidates will have:

• 1–3 years of creating content marketing, SEO content, or social media in a professional setting for businesses or organizations.
• A portfolio showcasing previous content marketing, copywriting, or digital marketing work.
• A past (or current) job at a marketing agency working across a variety of clients.
• Previous experience communicating about marketing work with clients or stakeholders.
• A degree in English, marketing, advertising, public relations, communications, or a related field.
• Experience using SEO tools, particularly SEMrush or Google Search Console.
• Familiarity with analytics tools including Google Analytics 4 and Looker Studio.
• Experience with or curiosity about AEO tools like Profound or Otterly.AI.
• Familiarity with external Reddit tools like Gummysearch or RedReach.
• A love of Reddit and its community. If you remember Victoria, or came to Reddit from Digg, you’ve been here for a while. Time to get compensated.

Where You’ll Work

Online Optimism is an award winning creative digital agency founded in 2012 recognized for our commitment to staff and company culture. We’ve been named a Best Place to Work in New Orleans 8 times, as well as a 2024 Inc. Best Workplace and a 2023 Worklife Most Outstanding Employer. Our benefits include insurance, retirement plans, plentiful PTO + unlimited time off for physical or mental health, and annual compensation increases.

We offer a hybrid work environment where you can choose to work in-office at our headquarters in New Orleans or at home every day. We are also happy to provide you with a shared desk at a coworking space in your city if you’d like. Please note that full-time Optimists must be based in the United States.

Again, to apply and view Online Optimism's benefits, you must visit our application page. Applications will close at 11:59pm CT on Tuesday, March 10th.

Insurance and Wellness

• Health insurance for you and your dependents. Online Optimism covers $225 / month, and has three plans for you to choose from.
• Dental insurance for you and any dependents – Online Optimism covers $20 / month.
• Vision Insurance: We cover 100% (we look at a lot of screens, y’all) which is $75.12 at the lowest (one person, no dependents) to $221.64 at the highest (family plan). Our plan (at most stores) covers new glasses & frames up to $200 / year.
• Short term disability for 16 weeks, 100% covered by Online Optimism.
• Life Insurance ($10,000 policy), 100% covered by Online Optimism.
• EAP (Employee Assistance Program) through ComPsych. While this offers a few benefits, the most common one is its allowance of up to three therapy sessions per life event.

All of your insurance begins on the 1st of the month following your first day of employment. You can see estimated costs for your insurance plan via our handy-dandy calculator, here. 

Raises & Additional Compensation

• All employees receive raises at least annually, and our high-performers have earned raises two to three times a year in the past.
• All employees receive holiday bonuses. The amount depends on our company’s success throughout the year.
  

PTO & Holidays

While financial compensation and insurance is important, we believe that your time spent outside of work is often just as important to maintaining a health balance – one of our values is Work is work, not life. This position will receive:

• PTO (in additional to unlimited sick time):
  - You’ll begin accruing PTO on your first day at our normal rate which equals 15 days of PTO per year. 
  - While you’ll be accruing PTO, we don’t allow PTO to be used your first 60 days. (You will receive our standard holidays.)
  - Any vacation time will roll over to the next year (with a cap of 15 days).
• Four Summer Fridays, half days throughout June to August.
• Half day for your birthday (available anytime your birthday week).
• Unlimited sick time for physical or mental wellbeing. This includes unlimited time for things including bereavement, mental health days, miscarriages, or any reason our Optimists believe they won’t be working at 100%. If for some reason a medical procedure isn’t available near you, we will also fly you to a state that offers it and pay for a night’s hotel stay, no questions asked.
• 14 holidays per year, including: New Year’s Day, Martin Luther King Jr. Day, Mardi Gras Tuesday (+ the previous Monday)*, Good Friday*, Memorial Day, Juneteenth, July 4th, Labor Day, Thanksgiving, Black Friday, *Christmas Eve, *Christmas Day, New Year’s Eve.
  - The 5 religious holidays, marked with an *asterisk*, may be shifted around per employee’s wishes.
  - Holidays which fall on weekends are moved to the business day before or after.

An Optimistic Work Environment

We work hard to create a supportive, optimistic environment. This includes:

• Our office hours are 9-5, Monday – Friday. You will be able to have flexible work hours including 8-4, and 10 – 6.
• We have an in-place policy that we don’t require employees to check their email while outside the office. We believe strongly in maintaining a work/life balance.

We also like to think we have a pretty great office culture. We have the usual fun stuff, and then go far above and beyond what you might be expecting:

Casual dress code

• Top of the line computers to work on.
• We offer free web hosting to any Optimist.
• We have a 200% employee donation match program called Donate, Elevate.
• We provide quarterly volunteer opportunities, and allow staff paid time out of their day for opportunities of their own (or as a poll worker).
• Gifts for everyone on a new client account, or website launch.
• We cover the cost of any networking groups or events related to your career or skills that you want to work on.
• We enjoy an annual retreat together.

Additional Long Term Benefits

• After your first 12 months of employment, you’re eligible for paid maternity or parental (adoptive) leave every twelve months, rolling. Paid is 100% your base salary. It is sixteen weeks paid maternity leave, and eight weeks of paid leave for adoptions/paternity.
• In your third year of employment, we’ll send you to a conference related to your field of study within the U.S., all expenses paid.
• After 5 years of employment at Online Optimism, we extend your PTO from 15 days to 20.
• After 10 years of employment at Online Optimism, we’ll provide you with an additional 3 week sabbatical.

We have no non-compete. You should only be at Online Optimism if you believe it’s the best opportunity for your career at this time.

Lastly, we’re very confident that everyone who receives one of our offers is going to be a great fit at Online Optimism. If, however, you don’t think it is after 60 days, no problem, we’ll offer you a buyout package. This means that we’ll offboard you over the next week (with insurance til the end of the current month), pay you a $2,000 severance package (after receiving our equipment back,) and wish you the best in your career somewhere else.