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Audience Services Manager - Lafon Performing Arts Center
St. Charles Parish Public Schools
Posted 02/27/26
$64,266-$75,475/year
13855 River Road, Luling, LA 70070
Job Description
Salary:
- $64,266-$75,475 *Salary is based on degree and years of experience
Work Duration:
- 220 Days
- 7.5 Hours/Day
Responsibilities:
- Manages, supervises, schedules, and evaluates box office and front-of-house personnel
- Coordinates with external vendors and district partners to schedule and oversee security, custodial, and support services for all events
- Ensures seamless audience services operations for all performances, educational programs, and events, serving as the primary on-site front-of-house lead
- Oversees inventory and readiness of box office, concessions, and front-of-house supplies to support efficient event operations
- Oversees all ticketing operations, including use of ticketing software, order processing, sales reconciliation, and secure ticket distribution
- Prepares and maintains box office financial and attendance records, including receipts, deposits, ticketing reports, and event summaries in coordination with Center leadership
- Responds to audience concerns and service issues professionally and efficiently, providing feedback to leadership to support continuous improvement of audience services policies and procedures
Certification Requirements:
- Bachelor’s Degree in Theatre, Arts Administration, Hospitality, Management, or a related field OR minimum three (3) years full-time work-related experience in performing arts venue operations, audience services, or event management
- Proven ability to supervise box office, concessions, ushers, and front-of-house personnel
- Flexibility to work varying and extended hours including evenings and weekends.
- Ability to respond to audience concerns and service issues professionally and efficiently to support continuous improvement.
District Support & Commitment:
- Professional growth opportunities for career advancement
- Total district contributions to health insurance and retirement benefits
- Assignment of a mentor for coaching and orientation
- Participation in meetings, in-service training, and workshops necessary to successfully fulfill job functions
- Enrollment in an Employee Discount Program
It shall be the policy of the St. Charles Parish School Board that no person shall, on the basis of race, color, national origin, sex, age, disability, religion or veteran status be denied the benefits of, or be subject to, discrimination in regard to employment, retention, promotion, transfer, or dismissal in any educational program or activity under the jurisdiction of the Board.
Skills
- Theatre Production
About St. Charles Parish Public Schools
St. Charles ParishCompany ProfileSt. Charles Parish Public Schools has been at the forefront of education and a leader among public schools in Louisiana since the mid 1970’s. Led by Superintendent Dr. Kenneth W. Oertling and eight board members, the school system is home to more than 9,800 students and 1,700 employees. Fifteen schools, four centers and 7 sites serve the community of St. Charles Parish with classes ranging from pre-kindergarten through 12th grade, head start, adult education, and community education. This close knit community takes pride in its “A” rated school system and its rich history, which is evident through its commitment with 93 percent of students in the area attending St. Charles Parish Public Schools.
Website
WeAreSCPPS.org/Social Media
