NOLA Pelvic Health is looking for a warm, organized, and proactive Front Desk Administrator to be the first point of contact for our patients. This role is essential to creating a welcoming, supportive environment while ensuring the clinic runs smoothly day to day. The ideal candidate is detail-oriented, calm under pressure, and comfortable handling sensitive health-related information with professionalism and discretion.

Key Responsibilities

Patient Experience & Front Desk Operations

• Greet patients warmly and create a safe, welcoming environment

• Manage check-in and check-out processes efficiently

• Answer phones, emails, and text messages promptly and professionally

• Schedule, reschedule, and confirm appointments

• Collect and process payments accurately and efficiently

• Provide superbills as necessary to patients 

• Maintain patient flow and communicate schedule changes with clinicians

Administrative & Office Support

• Maintain accurate patient records in the EMR system

• Verify patient demographics

• Handle intake forms and ensure paperwork is completed correctly

• Maintain office organization, cleanliness, and supply inventory

• Support therapists with administrative needs as they arise

• Communicate with outside healthcare providers regarding patient referrals and notes 

Communication & Coordination

• Educate patients on clinic policies, scheduling expectations, and payment procedures

• Communicate clearly with therapists regarding patient needs, cancellations, or concerns

• Handle sensitive conversations with empathy and discretion

• Uphold HIPAA compliance and patient confidentiality at all times

Required Qualifications

• High school diploma or equivalent (college coursework a plus)

• Strong organizational and multitasking skills

• Excellent verbal and written communication skills

• Comfortable using computers, scheduling software, and basic office technology

• Ability to maintain professionalism 

• Ability to anticipate needs and problem-solve independently

Preferred Qualities

• Prior experience in a medical, wellness, or customer service setting preferred 

• Strong interpersonal skills and emotional intelligence

• Reliable, punctual, and team-oriented

• Comfortable discussing sensitive topics in a respectful, nonjudgmental manner

Work Environment

• Collaborative, supportive, women-owned pelvic health clinic

• Small team with a strong emphasis on patient care and connection

Schedule & Compensation

• Part-time or full-time (to be determined)

• Compensation based on experience

• Opportunities for growth and increased responsibility

• Paid Holidays: Eligible after 30 days of work and paid on days you are scheduled to work: New Years’ Day, Mardi Gras day, Memorial Day, July 4, Labor Day, Thanksgiving Day, Christmas Day (7 paid holidays) 
• Simple IRA: you can begin contributing after a year of employment and the company will match 3%
• PTO: after a year of employment you get a week of fully paid PTO
• Team events: outings paid for by the company (example: Jazz Fest)
• Potential for medical health benefits with the company paying 50% of premium/month