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Floating Full Time Teller (40 hours)
Hancock Whitney
Posted 02/23/26
701 Poydras Street, New Orleans, LA 70139
Job Description
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Deliver exceptional client interactions that emphasize accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
- Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
- Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
- Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
- Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
- Refer clients to internal business partners as financial needs are identified.
- Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
- Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
- Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
- Uphold professionalism standards, including appearance, demeanor, and workstation organization.
- Actively manage the lobby by greeting, engaging, and directing client traffic.
- Perform research, special projects, and other duties as assigned by management.
About Hancock Whitney
Outside GNO RegionCompany ProfileAssociates at Hancock Whitney are valued members of a team that appreciates and relies on associate knowledge and contributions. We respect your commitment to family and support your involvement in the community.
Our company is a place where associates have the opportunity to shape their own success and grow both personally and professionally throughout our diverse footprint. In addition to competitive pay and benefits package, we offer a tuition reimbursement plan, professional development opportunities, and more.