PNO-929-021926-AP

At the Port of New Orleans, our mission is to drive economic prosperity throughout our tri-parish jurisdiction: Jefferson, Orleans and St. Bernard. We collaborate with state and local partners to ensure that we can continue to be a vital link to the world for businesses and consumers throughout Louisiana and beyond. The Communications Officer serves as the critical first point of contact between the public and the Harbor Police Department, playing a vital role in ensuring timely, accurate, and effective emergency response. This position directly impacts public safety by receiving, prioritizing, and dispatching emergency and non-emergency calls with precision and professionalism. The ideal candidate is a calm, detail-oriented professional with strong verbal communication and active listening skills who can effectively gather and relay critical information in high-pressure situations. They demonstrate sound judgment, emotional resilience, and the ability to multitask while managing calls, radio traffic, and computer systems simultaneously. If you're ready to make an impact, apply today to join the Port of New Orleans Team!

An ideal candidate should possess the following competencies:

Selected Core Competencies:

• Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
• Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.
• Managing Resources: The ability to ensure resources such as time, money, and people are utilized appropriately to result in maximum business value.

Selected Preferred Competencies:

• Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
• Adapting to Change: The ability to adjust plans, expectations, and behaviors in response to change.
• Demonstrating Initiative: The ability to assess information and take action independently to help the organization achieve its goals.

Minimum Qualifications

Six months of experience in transmitting and receiving messages by radio or in administrative services; OR Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR Fifteen semester hours of college training.

NECESSARY SPECIAL REQUIREMENTS: All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment. An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

Job Duties and Other Information

Job Duties:

• Answer emergency and non-emergency telephone calls and requests for law enforcement services; determine the nature of the call and deploy the appropriate personnel and equipment; operate computer-sided dispatch system and various mission critical communications equipment
• Adhere to department code of ethics; maintain proficiency in established policies, procedures, telecommunication equipment and geography of area served.
• Answer and transmit messages over two-way radio. Receive and respond to information requests by officers.
• Assists Criminal Investigations Division with background investigations on applicants for police officer positions, quarterly report and other statistics as required.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries. Alert the nearest officer, dispatch to locations, and relay information.
• Search, enter, modify, and delete computerized records for vehicle registration, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
• Performs a variety of clerical, record-keeping and general support duties related to communications activities. Also responsible for maintaining and ensuring required validations, user agreements, and record keeping.
• Performs a variety of clerical, record-keeping, and general support duties related to communications activities.

Position-Specific Details: Appointment Type: Probational, Promotional, or Job Appointment Career Progression: This position will be filled as a Communications Officer 1

Port NOLA offers competitive benefits that prioritize safety, health and wellness for our employees. Employees have access to the following benefits:

• Medical / Dental / Vision Insurance
• Health Savings Account (HSA)
• Medical and/or Dependent Care Flexible Spending Account (FSA)
• Life Insurance options
• Long Term Disability Plan
• State of Louisiana LASERS state pension program
• Deferred Compensation Plan (457 plan) with employer match
• Paid Louisiana State Holidays; and paid Annual and Sick Leave
• Wellness Center located in the Port Administration Building
• Ship Shape Wellness Program