At Escape My Room, you are a guest-facing representative of the DeLaporte family. The attendant’s role is broken down into three main categories: immersive gameplay, customer service, and facility maintenance.

Compensation & Schedule Please note that this is not an hourly position once you are fully trained. This is an on-call, booking-based role.

• Pay: $35 per room run.
• Time Commitment: Approximately 1.5 to 2 hours per booking (this includes guest greeting, gameplay monitoring, and room reset).
• Training: Initial training is paid at an hourly rate of $14.50/hour.

1. Immersive Gameplay: Your primary job is to facilitate immersive gameplay. This happens the moment guests step off the street and enter our world. As an attendant, you will:

• Set the tone and introduce guests to the DeLaporte Family Estate and Museum.
• Ensure guests understand the rules and have been informed of the story.
• Monitor gameplay, provide hints as needed, and ensure guests are having an enjoyable experience.
• Explain puzzles and storylines when time runs out (whether guests succeed or fail).
• Show guests to the exit and assist with taking group photos.
• Quickly and accurately reset the room for the next group of guests.

2.  Customer Service: Providing excellent customer service aligned with our brand is equally vital. We expect consistent attention to detail, whether answering guest questions in person at the DeLaporte Family Estate or assisting prospective guests before they arrive, ensuring the immersive experience extends to all interactions.

3. Upkeep: To ensure a high-quality, immersive experience for every guest, attendants are responsible for the ongoing care and cleanliness of the space. This includes:

• Inspecting puzzles, props, and room features for wear and tear, and promptly reporting any damage.
• Keeping the staff area, control room, and guest-facing spaces clean and organized.
• Assisting with minor prop maintenance and general facility upkeep as needed.