Responsible for providing overall guidance, direction and supervision to all department personnel; developing and/or implementing programs and strategies to improve employee safety and performance; ensuring that employees adhere to all applicable company work practices, procedures, and safety rules; managing the day to day activities of the organization to achieve established section goals and measures; working closely with other departments to ensure that cross functional processes are performing as designed; monitoring organization operations to ensure optimization of productivity; assisting with restoration efforts during major storms; ensuring development and implementation of effective training programs for department employees; ensuring effective and timely management of customer complaints, along with mitigation of complaints; and ensuring that all employees are engaged and aligned with department issues critical to the department success. This position is designated as a Safety Sensitive position and is subject to mandatory pre-employment and random drug testing.

JOB DUTIES/RESPONSIBILITIES

• Support all SAFETY initiatives and ensure compliance with all safety rules and guidelines.
• Conduct meter training and safety audits for the Field Metering group.
• Review and assign all SOX testing for transmission assets and the power plants.
• Manage meter projects for industrial and commercial customers, load survey customers, and IPP's.
• Provide technical assistance and training and support for metering projects as necessary.
• Review and assign test and maintenance schedules for all instrument rated metering installations.
• Ensure the coordination of instrument rated metering jobs with other departments (construction/service, account management, IPD, back office accounting, revenue assurance).
• Ensure that systems and processes are in place to support the proper flow of accurate data and information to both internal and external customers.
• Ensure Company's Service Standards are understood and utilized in providing service to customers.
• Research new product lines and equipment to ensure the best and most economical application of technology.
• Manage resources and the budget for compliance with Company goals and objectives.
• Utilize Company's Performance Planning and Review procedures to ensure all employees have developmental plans to encourage the growth and success of each employee.
• Provide training and coaching to the work group to ensure all employees are familiar with the Company policies and procedures required to serve customers and comply with all applicable codes for designing and maintaining electrical distribution facilities.
• Provide technical expertise to the local Jurisdiction on items arising from local and state regulatory agencies, customer complaints involving instrument rated metering, work management, etc.
• Participate on System ECI teams and implement new initiatives across the state.