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EntergyEnergy and Utilities
Contact Center Rep, LeadFull-Time
New Orleans, LA
Accounting / Banking / Finance
Help Desk SpecialistPart-Time
- NOCHIFREE Hospitality Training
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New Orleans, LA
St. Charles Parish LibraryOther
Computer SpecialistFull-Time
Destrehan, LA
- St. Charles Parish Library
Other
Part-Time Circulation Assistant Floater - West Regional BranchPart-Time
Destrehan, LA
- St. Charles Parish Library
Other
Part-Time Circulation Assistant (with Teen Programming) - Norco BranchPart-Time
Norco, LA
AAC EnterpriseRetail
Senior Sales Account ManagerFull-Time
Metairie, LA
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NOLA Stretch & RecoveryMedical / Health
Licensed Massage TherapistPart-Time
METAIRIE, LA
- The Cinch Group
Digital Media, Software, and IT
Administrative Assistant/Data Enty - Entry Level (URGENT)Full-Time
- Piety and Desire Chocolate
Restaurant / Food Services
RETAIL-BARISTAPart-Time
New Orleans, LA
- The Cinch Group
Digital Media, Software, and IT
Customer Service Representative - Entry LevelFull-Time
Baton Rouge, LA
- The Cinch Group
Digital Media, Software, and IT
Outbound Call Center Rep (Remote)Full-Time
- Broadmoor Improvement Association
Nonprofit / Museums
Community LiaisonPart-Time
New Orleans, LA
First Tee -Greater New OrleansEducation / Training
Summer Camp CoordinatorSeasonal
New Orleans, LA
- First Tee -Greater New Orleans
Education / Training
Summer Camp CounselorSeasonal
New Orleans, LA
LSU Health New Orleans - School of Dentistry - ProsthodonticsEducation / Training
ASSISTANT PROFESSOR/ ASSOCIATE PROFESSOR -CLINICALFull-Time
New Orleans, LA
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Southern Paws Pet Boutique and BarkeryRetail
Southern Paws Seeking An Outgoing Sales Associate- Part TimePart-Time
New Orleans, LA
- Southern Paws Pet Boutique and Barkery
Retail
Southern Paws Seeking an Outgoing Sales Associate- Full TimeFull-Time
New Orleans, LA
Toulouse RoyaleRetail
TRG is seeking outgoing Sales AssociatePart-Time
New Orleans, LA
- The Cinch Group
Digital Media, Software, and IT
Customer Experience Team LeaderFull-Time
- Fiestas Los Cabos By Tara Null
Other
File ClerkFull-Time
Dallas, TX
Job Description
JOB SUMMARY/PURPOSE
Call Center Team Lead is responsible for managing escalated and complex customer inquiries while supporting frontline agents through real-time assistance, performance coaching, and development. This role uses performance data to identify trends, improve agent effectiveness, and ensure a high-quality customer experience.
Essential Duties & Responsibilities
JOB DUTIES/RESPONSIBILITIES
- Handle escalated customer calls and complex inquiries in a timely and professional manner
- Provide real-time support and guidance to agents during live calls
- Track, analyze, and report call center performance data to identify improvement opportunities
- Deliver direct coaching, feedback, and development support to frontline agents
- Monitor call quality and reinforce service standards and compliance requirements
- Document escalations, coaching sessions, and performance-related actions
- Support daily call center operations across rotating shifts
- Assist with onboarding and training of new hires as needed
About Entergy
Outside GNO RegionCompany ProfileEntergy exists to grow a world-class energy business that creates sustainable value for our four stakeholders.
• For our customers, we create value by constantly striving for reasonable costs and providing safe, reliable products and services.
• For our employees, we create value by achieving top-quartile organizational health, providing a safe, rewarding, engaging, diverse and inclusive work environment, fair compensation and benefits, and opportunities to advance their careers.
• For our communities, we create value through economic development, philanthropy, volunteerism and advocacy, and by operating our business safely and in a socially and environmentally responsible way.
• For our owners, we create value by aspiring to provide top-quartile returns through the relentless pursuit of opportunities to optimize our business.
Website
entergy.com/Social Media
