Purpose of Announcement

EXAMINATION IS ANNOUNCED TO ESTABLISH AN EMPLOYMENT LIST TO FILL ONE (1) CURRENT EAST JEFFERSON VACANCY IN THE DEPARTMENT OF WATER. This employment list will also be used for future EAST AND WEST Jefferson vacancies in this Department as they occur.

Kind of Work

Under the direction of the Utility Services Superintendent or the Director of the Department of Water, the purpose of this position is to provide mid-level supervision and oversight work in assisting the Utility Services Superintendent in supervising utility billing and utility collection operations and the provision of efficient customer service in addressing billing and service inquiries. Directly supervises employees in the classes of Customer Relations Coordinator, Customer Relations Supervisor, and Utility Service Technicians. The employee in this position provides training, direction, guidance, and assistance to personnel under charge in billing, collections and customer service functions. Researches and resolves difficult/complex billing/collection and account issues unable to be addressed by personnel under charge. Prepares abnormal readings reports for entry in unit computer system. Assists customers with transfers, new service, disconnections, demolitions, and billing inquiries. Performs related work as required. May be required to drive to various locations throughout the parish to perform job duties. Position requires driving of a Parish vehicle, thus possession of a valid driver’s license and acceptable driving record will be given preference.

Employee Benefits Summary

Vacation (Annual Leave)

• Employees accumulate one half day of paid vacation for every two weeks worked.
• Leave accrual rates increase with years of service.
• Any unused annual leave is usually paid upon separation from Parish Employment.

Sick Leave

• Employees accumulate one half day of paid sick leave for every two weeks worked.
• Sick leave is available for personal illness, injury or medical consultations.

Holidays

• Nine paid official holidays are observed, plus any holidays declared by Parish Officials.

Life Insurance

• All regular employees receive a life insurance policy equal to one year's salary.
• Extra insurance may be purchased.

Medical Insurance

• An HMO medical insurance plan is available for employees and their dependents.
• Jefferson Parish pays 80% of the premium for employees and 50% of the premiums for dependents.

Flexible Benefits Plan

• Employees have the opportunity to save money by paying for health insurance and optional insurance with pre-tax dollars.
• A Flexible Savings Account for Medical Expenses and Dependent Care is also available.

Retirement

• Most regular employees belong to the Parochial Employees' Retirement System instead of the Social Security System.
• For employees hired after January 01, 2007, a pension calculated at 3% of salary per year of service is provided upon retirement at:
• • age 67 with 7 years of service
  • age 62 with 10 years of service
  • age 55 with 30 years of service

Tenure Payment

• Employees are paid $25 per year of service in December of each year.
• Employees must have worked two years before the first check is paid.

Deferred Compensation Plan (457b plan)

• Similar to 401K programs, the 457b Deferred Plan allows employees to defer up to $14,000 of pretax income each year to supplement retirement savings.
• Pre-tax contributions can be cashed in upon retirement or termination without penalty.
• This plan is provided by Nationwide Retirement Solutions 1-877-677-3678.

Special leaves of absence for military service, maternity leave, etc. may be granted in accordance with the Personnel Rules.