Application Support and Training - Coordinator 2

Locations: Baton Rouge, LA Time Type: Full-time Posted: 6 Days Ago Job Requisition ID: R-001911

Thank you for your interest in The University of New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attach the required documents in order to be considered for employment.

Department: Application Support and Training Operations

Job Summary

Job Description

• Provide technical support by diagnosing technical problems and identifying appropriate solutions through research.
• Develop and maintain internal department documentation.
• Develop, produce, distribute, and update training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH and UNO contract employees.
• Plan, coordinate, schedule and present training classes in person and via online meetings; may include travel to locations within Louisiana.
• Assist in course development of special topics as defined by state officials.
• Manage the Learning Management System content, serving all of LDH. Evaluate training programs and assesses technical training needs for LDH and contract employees by survey, interview and participant evaluation; Provides follow up support and further training.
• Adhere to and communicates policies, rules, and regulations relating to technology use.
• Assist in setup and support at various workshops and conferences.
• Prepare required administrative forms associated with travel and material requisition for trainings.
• Research educational resources for internal use.
• Audit and update LMS user account information and runs ad-hoc reports as needed for LDH management.
• Take lead role with pressing unit matters and work with unit supervisor to address properly.
• Take lead role in training new unit employees.
• Work with unit supervisor to develop and implement plans for new process implementation.
• Other tasks as directed.

QUALIFICATIONS

REQUIRED:

• Bachelor’s Degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree
• Minimum 1 year of professional experience with technical training or content development.
• Minimum 1 year of professional experience with public speaking or presentations.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up, and verbal/written communications skills.

DESIRED:

• Advanced degree.
• Minimum 2 years of professional experience with technical training or content development.
• Minimum 2 years of professional experience with public speaking or presentations.
• Minimum 2 years of professional experience with LDH information systems or programs utilized by the department.
• MOUS, ACE, MCT or other relevant industry certifications.

Required Attachments

Please upload the following documents in the Resume/Cover Letter section:

• Detailed resume listing relevant qualifications and experience;
• Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
• Names and contact information of three references;

Applications that do not include the required uploaded documents may not be considered.

Posting Close Date

This position will remain open until filled.

Note to Applicant: Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks. The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.