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IT Technical Support - Coordinator 1
University of New Orleans
Posted 01/27/26
2000 Lakeshore Drive, New Orleans, LA 70148
Job Description
IT Technical Support - Coordinator 1
Department IT End User Computing
Job Summary
Job Description
- Provide statewide onsite installation, configuration, repair, maintenance and support for state owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals and media.
- Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards.
- Utilize tracking system to document ticket resolutions.
- Provide limited support for approved mobile devices which contain State proprietary data, including, but not limited to e‐mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes.
- Train and assist end users on technical issues as a form of preventative maintenance.
- In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans.
- Travel to various sites as needed to carry out assigned duties.
- Identify, diagnose, and assist with resolution of network issues as related to end user problems.
- Restore data from backup systems using designated applications as needed for end user support.
- Manage all assigned issues being handled by other internal IT units or external contractors.
- Other tasks as directed.
QUALIFICATIONS
REQUIRED:
- Bachelor’s Degree or Associate’s degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree.
- Excellent analytical skills, effective organizational and time management skills.
- Great attention to detail and follow up.
- Ability to manage projects, assignments, and competing priorities.
- Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.
DESIRED:
- Advanced degree.
- Minimum one year of professional experience with OTS information systems or programs utilized by the department.
- Minimum one relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.
- Professional experience with Windows based operating systems including installation, system administration or troubleshooting.
- Professional experience with various computer hardware, which includes: PCs, laptop & printers, MFPs, routers, switches or servers.
- Professional experience with Remote Control software, Ticketing System software, Active Directory, Exchange, or SharePoint.
- Professional customer service experience.
About University of New Orleans
Outside GNO RegionCompany ProfileA Commitment to New Orleans and Beyond
Since its founding, UNO has been committed to diversity and inclusion. In 1958, the University of New Orleans opened its doors as the first fully integrated public university in the South. For nearly 60 years, we have not strayed from that vision. The University has educated students from all 64 Louisiana parishes, all 50 states, and more than 130 countries, bringing together a variety of talented and motivated students so that they may learn, interact and pursue their career goals.
The University of New Orleans is a major business driver in metro New Orleans, generating a total economic impact of $470.5 million for metropolitan New Orleans in the 2014-15 fiscal year. As a global community asset, we offer a wide array of relevant, undergraduate and graduate academic programs and world-class research opportunities. We proudly contribute to the industry, culture and economy of the New Orleans region and beyond.
Nationally Ranked
Our students come here for a number of reasons, but on the top of that list is the high quality education we provide. We're proud to be named one of the nation's best colleges by The Princeton Review, Forbes, U.S. News & World Report and one of the top 1,000 universities in the world by the Center for World University Rankings. We are also classified by the Carnegie Foundation as a Doctoral University with Higher Research Activity, one of only two in the state of Louisiana. The University's rankings are a testament to the students we attract and the quality of our faculty.
Website
uno.edu/Social Media
