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EntergyEnergy and Utilities
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Job Description
Responsible for the oversight of Distribution Operations Center (DOC) operator performance to ensure restoration and information service levels are achieving safety and service excellence.
Oversee switching operations to ensure safe compliance for all operational areas. Target ZERO Switching errors/incidents.
Ensure the DOC constantly obtains and provides outage information to the CSC and other customer contact personnel - including executive reporting.
Responsible for the direction and supervision of Distribution Operators in their Operations Center.
Answers and coordinates inbound questions, from internal and external customers, regarding outage status.
Promote and ensure safe work practices for all office employees and support our safety efforts via communication to our field employees. Ensure the utilization of Human Performance tools as appropriate.
Oversees consistent plan for resource scheduling of DOC Operators to meet demand.
Interface with Substation groups for effective operation of DOC and network support.
Accountable for the proper preparation of switching orders that will isolate work areas without causing power outages, referring to drawings of power systems.
Accountable for the review of proposed engineering jobs and planned switching procedures, in accordance with AOR requests.
Ensure adherence to Entergy's Safety Policy by monitoring and enforcing safe work practices and establishing procedures to manage loss control risk.
Effectively manage budget by monitoring, analyzing, and making sound financial decisions.
Direct the work of others and provide ongoing performance feedback.
About Entergy
Orleans ParishCompany ProfileEntergy exists to grow a world-class energy business that creates sustainable value for our four stakeholders.
• For our customers, we create value by constantly striving for reasonable costs and providing safe, reliable products and services.
• For our employees, we create value by achieving top-quartile organizational health, providing a safe, rewarding, engaging, diverse and inclusive work environment, fair compensation and benefits, and opportunities to advance their careers.
• For our communities, we create value through economic development, philanthropy, volunteerism and advocacy, and by operating our business safely and in a socially and environmentally responsible way.
• For our owners, we create value by aspiring to provide top-quartile returns through the relentless pursuit of opportunities to optimize our business.
Website
entergy.com/Social Media
