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*This position may be filled as an Analyst I, II or III, depending on experience.*

Job Summary The Analyst will gather, interpret, and use complex data to develop actionable steps that will improve processes and optimize results for improving our billing accuracy and timeliness. This role will also serve as a liaison to the Field Operations to provide education and job aids to improve data integrity of entries into the system related to manual meter reads, meter installs, etc. This role will partner closely with Entergy’s billing departments on billing exceptions to understand root cause and make improvements to the processes upstream to avoid billing exceptions.

Job Responsibilities

• Gather, analyze, and interpret data for problem solving to minimize meter exceptions and provide sustainable results
• Submit reports to the relevant department heads and management
• Find patterns and trends in the analyzed data
• Help management and other teams draw business goals and needs
• Formulate procedural manuals for department
• Must be adept to learning multiple data sources to provide insightful analysis and reporting.
• Develop strong relationships across the operations
• Provide support to ensure data integrity of information into the MDMS system
• Create job aids and other tools to further educate the organization on how the systems function end to end and what is needed to maintain accuracy and timeliness of bills
• Develop reporting to allow for more real time understanding of the functioning of the meters

Minimum Requirements - Education High School Diploma Desired: Bachelor’s Degree

Minimum Requirements - Experience Analyst I: 0-2 years of relevant experience Analyst II: 2-4 years of relevant experience Analyst III: 4-6 years of relevant experience

Minimum Requirements - Knowledge, skills, and abilities:

• Ability to manage multiple projects and operate in a rapidly changing work environment.
• Proficiency in Excel, CCS, Maximo, Click, MDMS
• Knowledge of AMI and Smart Grid network management tools. Specific knowledge of Meter Data Management Software (MDMS) preferred.
• Strong ability to apply broad industry and commercial awareness to drive financial and operational performance.
• Excellent interpersonal skills; team player.
• Ability to resolve issues by leveraging resources throughout the organization.
• Excellent project management, written and verbal communication skills.
• Excellent Critical thinking, problem-solving, and decision-making skills

Additional job duties/responsibilities:

• Manage invoices, reports, change orders, reconciliations, and monthly cost tracking for HWY projects across the state.
• Track permits, manage bond space, coordinate approvals, and act as permitting SME for HWY projects with Contract Compliance group.
• Set up projects in Microsoft Project, track status/milestones, adjust commit dates, and create Minor Adds.
• Conduct franchise/city/prior rights research using records and data sources for HWY projects across the state.

WORKING CONDITIONS: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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