• Responsible for managing exceptions associated with the schedule that Click generates for simple projects, which may include both short- and long-cycle work.
• Plans and schedules work based on system priorities, workload demand, and available resources to ensure timely execution of field activities.
• Ensures schedules are fully loaded and work is dispatched at the start of the day; manages same-day schedule adjustments and re-optimization as conditions change.
• Partners with internal stakeholders to resolve scheduling conflicts and ensure priority work is executed efficiently.
• Monitors and communicates schedule updates through multiple channels including radio, phone, Work Management systems, email, and CCS workflow tools.
• Forecasts workload and collaborates with internal and external workgroups on resource planning, availability, and workload balancing.
• Coordinates with internal stakeholders including Meter Services, Service, Call Center, Construction, Engineering, and the Distribution Operations Center to support planned outages, work execution, and resource alignment.
• Identifies scheduling constraints or deficiencies, analyzes alternatives, and recommends solutions to mitigate conflicts and service impacts.
• Contacts customers as needed to resolve issues, service concerns, and scheduling commitments; updates customer records and commit dates accordingly.
• Coordinates material and equipment availability and adjusts schedules to account for delivery impacts.
• Facilitates recurring meetings with local offices and assigned networks to review work volume, capacity, and execution readiness.
• Supports storm response and emergency operations as required.

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