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Urgent IT Support/Technical Support Engineer
Paul Wilkinson
Posted 01/20/26
$42/hour
220 Strawberry Street, Slidell, LA 70460
Job Description
We are seeking a highly resourceful and responsive IT Support Engineer to manage our organization's technology needs. This critical role involves diagnosing and resolving hardware, software, and network issues immediately to minimize downtime and ensure seamless business operations. The ideal candidate will provide both on-site and remote support, manage IT assets, and assist with infrastructure, operating system (Windows/macOS), and application troubleshooting.
Key Responsibilities (What You Will Do)
- Immediate Incident Response: Act as the first point of contact to resolve urgent IT support requests via ticketing system, phone, email, or in-person.
- Troubleshooting: Diagnose and fix hardware (desktops, laptops, printers, scanners) and software issues (Windows 10/11, macOS, Microsoft 365, Google Workspace).
- Network & Connectivity Support: Troubleshoot VPN, Wi-Fi, LAN/WAN, and router/switch issues to ensure maximum uptime.
- User Onboarding/Offboarding: Set up new workstations, configure user profiles, manage permissions in Active Directory/Azure AD, and revoke access for offboarding.
- System Maintenance: Monitor system performance, apply security patches, and manage antivirus/antimalware software.
- Documentation: Maintain detailed records of support calls, service requests, and technical documentation.
- Asset Management: Track IT hardware and software inventory.
Skills
- Certified Information Technology Professional
- Customer Support
About Paul Wilkinson
Orleans ParishCompany ProfileOur company began in 1951 with Bill Moog’s invention, the servo valve, a device which became the heart of high performance motion control systems. Today, Moog Inc. (NYSE: MOG.A and MOG.B) is a worldwide designer, manufacturer, and integrator of motion control parts and systems.
Headquartered in East Aurora, NY, we proudly serve customers in more than 90 countries. Our operations extend to more than 27 countries and our talented, global workforce is nearly 12,000 strong.
Our company is organized into five operating groups: Aircraft, Space and Defense, Industrial, Medical Devices, and Corporate. Our high-performance systems control military and commercial aircraft, satellites and space vehicles, launch vehicles, missiles, automated industrial machinery, and marine and medical equipment. What sets Moog apart is our commitment to creating high-performance solutions that solve our customers’ most difficult technical challenges.
But it's more than technical excellence that defines us. Moog is a performance culture that empowers people to achieve great things. Our employees enjoy tackling interesting technical challenges in a culture of trust. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.