Our client is a global fintech and payments company.

On a daily basis agents can expect to:

• Respond to customer inquiries in the areas of fraud prevention, detection, and resolution. This may include emergency card replacement, emergency cash replacement, blocking lost or stolen cards, telephone-based activation, and the opportunity to offer value-added services to cardholders.
• Provide cross-referral services with fraud management, outbound notifications detailing card stoppages, and evaluating transactions and spending history to assess the likelihood of fraud.

Capabilities of Top Performing Service Partners:

• Showcase exceptional problem-solving abilities that swiftly address customer needs
• Embody patience and empathy while maintaining a calm demeanor under pressure
• Master both written and verbal communication to ensure clarity and understanding
• Providing knowledgeable, friendly, and articulate customer service that fosters trust and satisfaction
• Diligently document all calls, capturing detailed resolutions, and ensuring effective follow-up actions to enhance the customer experience

Computer Requirements

• Must be able to provide your own PC or laptop with hard-wired internet connection (Not wireless) Minimum 10 mbps download Minimum 3 mbps upload 
• 20 GB or more of available space 60 GB or more of total space,  4 GB of RAM,  Windows 11
• 2 Monitors

Other Requirements

• Must be u U.S Citizen
• Must be able to pass a background Check