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Customer Service Agent (CSA) Remote
Prime Virtual Solutions
Posted 01/19/26
$11-$15/hour
4657 westbank expressway , Marrero, LA 70072
Job Description
This is a work from home (remote) position. On a day-to-day basis, agents can expect to participate in the following activities:
• Review, analyze, and respond to customer billing inquiries
• Resolve customer issues or questions
• Processing payment deferrals and installment plans
• Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
• Accurately enroll the customer in the correct plan
• Strive to resolve the customer issues on the first call
• Always strive to ensure that overall customer satisfaction remains high while resolving issues
• Understand ‘client call flow’ and regulations
Computer Requirements
- Must be able to provide your own PC or laptop with hard-wired internet connection (Not wireless) Minimum 10 mbps download Minimum 3 mbps upload
- 30 GB or more of available space 60 GB or more of total space, 8 GB of RAM, Windows 11
- Dual Monitors (2 monitors)
CPU Speed
- INTEL Core processors: I3-9000, I5-7000, I7-5000, I9 series or better
- PENTIUM G5400/N6400 series or better
- XEON E CLASS series or better
- CELERON J4000/N5000 series or better
- AMD RYZEN 3 series or better
- ATHLON 3000 series or better
*Please note: ARM based processors are not supported. Examples: Microsoft Surface and Chrome OS based PCs Netbooks, Chromebooks, tablets, mobile devices, macOS (Mac OS X) are not supported
Other Requirements
- Must be u U.S Citizen
- Must be able to pass a background Check
About Prime Virtual Solutions
Jefferson ParishCompany ProfilePVS allows individuals to work as independent contractors providing customer service for various companies remotely from their homes. PVS connects you with a variety of well-known brands, allowing you to choose which companies you want to work with based on your interests. Clients such as financial institutions, non-medical transportation agencies, travel agencies, insurance agencies, roadside assistance etc. Join our fast paced innovative team of customer service agents today !!!