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Paul WilkinsonAerospace
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Job Description
Respond to inbound communications within GRAIL’s virtual contact center environment.
Demonstrate ownership of each customer interaction, seeing all cases through to completion.
Accurately document all interactions with customers in GRAIL’s customer relationship management (CRM) software.
Enter and qualify customer and patient information into GRAIL’s laboratory information management system (LIMS).
Interact effectively with GRAIL’s call center software.
Demonstrate a working knowledge of laboratory operations and a willingness to contribute to laboratory processes.
Document interactions in a clear, concise, and thorough manner, and ensure proper completion of tasks during scheduled working hours.
Maintain the highest level of courtesy and hospitality under all conditions.
Embody GRAIL values and communicate with others in accordance with these standards.
Remain composed in conflict situations and escalate issues when appropriate.
Demonstrate thorough knowledge of GRAIL products and procedures.
Communicate effectively with coworkers and non-laboratory personnel.
Identify process improvement opportunities and report them to customer service management.
Adhere to Standard Operating Procedures (SOPs) pertaining to customer service.
Comply with GRAIL policies regarding Bloodborne Pathogen Exposure Control, Chemical Hazards, Illness and Injury Prevention, Fire Safety, and Quality Assurance.
Abide by CLIA, CAP, HIPAA, and other state, federal, and regulatory guidelines.
These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.
Benefits
We also offer a long-term incentive plan to align company and colleague success over time. In addition, GRAIL offers a competitive benefit package, including flexible time-off, a 401(k) with a company % match, medical, dental, and vision insurance plans, and carefully selected mindfulness offerings, in accordance with our applicable plans and policies.
Skills
- Call Center Experience
About Paul Wilkinson
Tangipahoa ParishCompany ProfileOur company began in 1951 with Bill Moog’s invention, the servo valve, a device which became the heart of high performance motion control systems. Today, Moog Inc. (NYSE: MOG.A and MOG.B) is a worldwide designer, manufacturer, and integrator of motion control parts and systems.
Headquartered in East Aurora, NY, we proudly serve customers in more than 90 countries. Our operations extend to more than 27 countries and our talented, global workforce is nearly 12,000 strong.
Our company is organized into five operating groups: Aircraft, Space and Defense, Industrial, Medical Devices, and Corporate. Our high-performance systems control military and commercial aircraft, satellites and space vehicles, launch vehicles, missiles, automated industrial machinery, and marine and medical equipment. What sets Moog apart is our commitment to creating high-performance solutions that solve our customers’ most difficult technical challenges.
But it's more than technical excellence that defines us. Moog is a performance culture that empowers people to achieve great things. Our employees enjoy tackling interesting technical challenges in a culture of trust. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.