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Bilingual (Spanish) Customer Service Agent (CSA) Remote
Prime Virtual Solutions
Posted 01/01/26
$12-$17/hour
4657 westbank expressway , Marrero, LA 70072
Job Description
This is a work from home (remote) position. On a day-to-day basis, agents can expect to participate in the following activities:
• Review, analyze, and respond to customer billing inquiries
• Resolve customer issues or questions
• Processing payment deferrals and installment plans
• Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
• Accurately enroll the customer in the correct plan
• Strive to resolve the customer issues on the first call
• Always strive to ensure that overall customer satisfaction remains high while resolving issues
• Understand ‘client call flow’ and regulations
• Must be able to speak and understand written English & Spanish.
Computer Requirements
- Must be able to provide your own PC or laptop with hard-wired internet connection (Not wireless) Minimum 10 mbps download Minimum 3 mbps upload
- 20 GB or more of available space 60 GB or more of total space, 4 GB of RAM, Windows 11
Other Requirements
- Must be u U.S Citizen
- Must be able to pass a background Check
About Prime Virtual Solutions
Jefferson ParishCompany ProfilePVS allows individuals to work as independent contractors providing customer service for various companies remotely from their homes. PVS connects you with a variety of well-known brands, allowing you to choose which companies you want to work with based on your interests. Clients such as financial institutions, non-medical transportation agencies, travel agencies, insurance agencies, roadside assistance etc. Join our fast paced innovative team of customer service agents today !!!