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Cutomer Service Agent (CSA) Remote

Posted 12/27/25

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$12-$15/hour

Full-Time
Entry level
Administrative and Support Services
Remote

Job Description

This is a work from home (remote) position. On a day-to-day basis, agents can expect to participate in the following activities:

• Review, analyze, and respond to customer billing inquiries

• Resolve customer issues or questions

• Processing payment deferrals and installment plans

• Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan

• Accurately enroll the customer in the correct plan

• Strive to resolve the customer issues on the first call

• Always strive to ensure that overall customer satisfaction remains high while resolving issues

• Understand ‘client call flow’ and regulations



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