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Dew Drop InnOther
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Job Description
The Night Auditor / Guest Experience Executive is responsible for ensuring the accuracy of front office accounting records and delivering excellent overnight guest service. This role completes daily financial audits, balances accounts, prepares end-of-day reports, and supports guests during overnight hours.
This position is ideal for someone who is dependable, analytical, and guest-focused, with strong attention to detail and comfort working independently overnight.
Reports To
Operations Manager / General Manager
Key Responsibilities
Night Audit & Financial Duties
- Post room charges and room taxes to guest accounts
- Process guest charge vouchers and credit card transactions
- Post charges incurred during the night audit shift that were not posted during the day
- Verify that all charges are assigned to the correct departments
- Confirm that all POS charges have posted correctly to guest folios
- Verify account postings, balances, and room rates
- Balance daily charges and make corrections as needed
- Track room revenue, occupancy percentages, and front office operating statistics
- Prepare summaries of cash, check, and credit card activity
- Summarize daily operational results for management
- Prepare and complete end-of-day procedures
- Follow all End of Day / Night Audit checklists
- Record, store, and analyze computerized financial information
Front Desk & Guest Experience
- Perform check-in and check-out procedures as needed
- Respond to guest needs, special requests, and complaints, escalating when appropriate
- Perform wake-up calls
- Print and file reservations for the next business day
- Maintain complete knowledge of emergency procedures
- Operate PMS and front office equipment confidently
Qualifications & Prerequisites
Skills & Abilities
- Strong guest interaction and customer service skills
- Excellent listening and communication skills
- Sound decision-making and problem-solving abilities
- Strong attention to detail and organizational skills
- Ability to work independently overnight
- Leadership and people-management mindset
Education
- High school diploma or equivalent required
Experience
- Minimum 1 year of hotel front desk supervisory experience preferred
- Experience handling cash, basic accounting procedures, and administrative tasks
Physical Requirements
- Ability to stand, sit, walk, type, write, and perform repetitive motions
- Visual and hearing acuity required
- Ability to lift and carry up to 40 pounds occasionally
Why Work With Us
- Be part of a historic New Orleans landmark
- Work in a culture-forward, hospitality-driven environment
- Opportunity to grow with an evolving boutique hotel and nightlife destination
- Supportive leadership and hands-on operations team
Job Types: Part-time, Seasonal
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
About Dew Drop Inn
Orleans ParishCompany ProfileOnce known as “the South's swankiest spot”, the Dew Drop Inn is a legendary New Orleans landmark and one of the most culturally significant music venues in the United States. Host to iconic Black musicians of the 50’s and 60’s like Ray Charles, Little Richard, Irma Thomas, and Fats Domino, the venue served as an incubator for the birth of a new sound, Rock ‘n Roll.
But the Dew Drop Inn was more than just a music venue. It was a place where artists played, lived, and recorded, operating as a hotel, a restaurant, nightclub, and a barbershop as well. The diverse business was a testament to the enterprising spirit of Black entrepreneurs amid Jim Crow segregation and was featured in the “Negro Motorist Green Book”, which listed safe ports of call for Black travelers.
Today, the Dew Drop Inn is poised for an exciting revival, reimagined as a destination that blends a historic music venue, a stylish hotel, and a vibrant pool club, inviting visitors to experience the magic that happens when the past and the present harmonize.