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Job Description
Job Title: IT Specialist II Work Place Flexibility: Hybrid Legal Entity: Entergy Services, LLC *This position is located in Little Rock, AR. Relocation assistance and sponsorship is not provided.*
Position Overview
We are seeking a skilled and detail-oriented Telecommunications Expense Management Specialist to join our team. This role requires knowledge of telecommunications services with a strong emphasis on asset and expense management. The Specialist will handle various tasks related to accounting, contracts, ordering services, project coordination, and technical administration. This individual will be the responsible for managing the payment process for leased carrier circuits and other telecommunication services, resolving invoicing disputes, and generating reports.
Key Responsibilities
- Process payments for leased carrier circuits and telecommunication services (landline and wireless).
- Resolve issues related to small and large invoicing disputes and generate detailed reports.
- Verify invoiced amounts prior to payment.
- Coordinate the ordering of wireline and wireless services with providers.
- Obtain quotes, contracts, and chargeback information for various incurred costs such as toll free service at Customer Call Centers, wireline services, cellular, broadband devices, Machine to Machine, etc.
- Maintain an inventory of over 14,000 billable telecom service items billing over $8M annually.
- Process monthly invoices for leased circuits, phone lines, cell phones, MIFI, wireless end use devices/tablets, Machine-to-Machine wireless, Satellite, Utility, and Dark Fiber services.
- Work with Application support teams for Telecommunications Invoice Management System maintenance, updates, and automation.
- Issue new telco circuit and wireless orders and manage disconnects.
- Provide project support for new Wireline & Wireless services and the elimination of these services.
- Support and troubleshoot wireless services, testing new technologies.
- Review idle wireless devices charged and manage their billing.
- Provide field tech/engineering support for identifying and clarifying service outages.
- Consult business partners to recommend the best services for their needs and respond to their monthly billing requests.
- Work with organizational owners to review budgeting and O&M cost management.
- Provide emergency storm support for required wireless, satellite, and other services.
- Review monthly invoices for anomalies and file disputes with telco vendors.
- Analyze proposals for contract renewals with various telco vendors.
- Work with Entergy consultants for periodic billing audits and contract analysis.
- Analyze requests from Telecommunications Engineering for circuit types and costs for capital project proposals.
- Track O&M savings associated with capital project execution.
- Manage TSPs (Telecommunications Service Priority) for vital circuits.
- Process invoices for utilities associated with remote Entergy Telecommunications locations (microwave, fiber, and radio sites).
- Generate ad hoc reports as required.
About Entergy
Orleans ParishCompany ProfileEntergy exists to grow a world-class energy business that creates sustainable value for our four stakeholders.
• For our customers, we create value by constantly striving for reasonable costs and providing safe, reliable products and services.
• For our employees, we create value by achieving top-quartile organizational health, providing a safe, rewarding, engaging, diverse and inclusive work environment, fair compensation and benefits, and opportunities to advance their careers.
• For our communities, we create value through economic development, philanthropy, volunteerism and advocacy, and by operating our business safely and in a socially and environmentally responsible way.
• For our owners, we create value by aspiring to provide top-quartile returns through the relentless pursuit of opportunities to optimize our business.
Website
entergy.com/Social Media
