We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education Required - High school diploma or equivalent.

Work Experience Required - 1 year of related optical experience performing basic contact lens and optical functions.

Certifications Required – Optician Certification through the American Board of Opticians (ABO).

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications and ability to effectively operate a computer and/or mainframe terminal and multi-line telephone.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Excellent interpersonal and customer service skills.
• Strong decision-making and delegation skills and ability to maintain strict confidentiality.
• Ability to prioritize, organize, and coordinate multiple work assignments in a fast-paced environment under minimal supervision.
• Ability to perform advance-level optician duties.
• Knowledge of familiar with filing vision materials claims for eyeglasses and contact lenses electronically through web portal (i.e., EyeMed, Spectera, Davis Vision).
• Ability to work a flexible work schedule and travel to other satellite locations when necessary depending on staffing needs.

Job Duties

• Assists customers with eyeglass and contact lens orders.
• Makes repairs, adjustments, and other basic maintenance to eye wear.
• Documents patient and order information.
• Provides excellent customer service.
• Reviews prescriptions to ensures accurate measurements.
• Places contact lens Rx orders and orders office supplies as needed.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.