Technology Connection is the Tulane University owned and operated store that assists students, faculty, and staff with their personal and institutional hardware, software, and accessory purchases. Our partnerships and collaboration with university schools, departments, and administration allow us to provide you with tailored technology solutions and services to help support your success at Tulane. https://techconnect.tulane.edu/

The Technology Connection Specialist (TCS) will be responsible for providing prompt, courteous service, and sales support to all Technology Connection customers, both in person and via electronic communications, while at the same time assisting them with their computer and technology purchasing needs. The TCS will also provide support and assistance to Technology Connection staff with special projects and inventory management, as assigned.

The TCS will work in partnership with students, staff, and faculty, advising them how to use technology systems and devices to meet the requirements of their business and/or personal needs. The TCS must have a good understanding of hardware and software to effectively troubleshoot various systems problems as they arise.

Minimum Education

• High School Diploma or Equivalent
• 3 years of professional desktop software and operating systems experience, and at least 2 years of retail sales or direct customer service experience

Preferred Qualifications

• Bachelor's Degree
• Experience in computer technology sales
• Inventory management experience
• Corporate purchasing experience