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IT Technical Support - Coordinator 2
University of New Orleans
Posted 12/23/25
2000 Lakeshore Drive, New Orleans, LA 70148
Job Description
IT Helpdesk - Coordinator 1 Duties
Hardware and Software Support:
- Provide statewide installation, configuration, maintenance, and support for state-owned:
- Workstations
- Laptops
- Thin client devices
- Desktop printers
- Network printers
- Network communication devices
- Video Conferencing Equipment
- Software Applications
- All associated components, peripherals, and media.
Process Management and Training:
- Review process documentation for accuracy, update as necessary, and evaluate for potential process improvement.
- Train Coordinator 1 Help Desk employees and provide assistance to escalated tickets.
- Train and assist end users on technical issues as a form of preventative maintenance.
Account and System Management:
- Manage user accounts on local PCs, select servers, and Active Directory in compliance with industry standards.
- Record service calls in a web-based tracking system and utilize the system to document ticket resolutions.
- Manage e-mail accounts on the state Exchange e-mail server and make updates to accounts as requested by end users.
Mobile Device Support:
- Provide limited support for approved mobile devices which contain DHH’s proprietary data, including, but not limited to e-mail.
- Support shall be focused on ensuring that an otherwise functional device is properly configured for work-related purposes.
Issue Resolution and Coordination:
- Identify, diagnose, and assist with resolution of network issues as related to end user problems.
- Manage all assigned issues being handled by other internal IT units or external contractors.
Disaster Recovery:
- In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department-approved plans.
Travel:
- Travel to various sites as needed to carry out assigned duties.
Personnel Management (Supervisory Duties):
- Conduct an annual performance evaluation for each subordinate, setting future goals and strategies.
- Conduct recruitment, selection, training, supervision, and professional development of assigned staff.
Other Duties:
- Other tasks as directed.
About University of New Orleans
Outside GNO RegionCompany ProfileA Commitment to New Orleans and Beyond
Since its founding, UNO has been committed to diversity and inclusion. In 1958, the University of New Orleans opened its doors as the first fully integrated public university in the South. For nearly 60 years, we have not strayed from that vision. The University has educated students from all 64 Louisiana parishes, all 50 states, and more than 130 countries, bringing together a variety of talented and motivated students so that they may learn, interact and pursue their career goals.
The University of New Orleans is a major business driver in metro New Orleans, generating a total economic impact of $470.5 million for metropolitan New Orleans in the 2014-15 fiscal year. As a global community asset, we offer a wide array of relevant, undergraduate and graduate academic programs and world-class research opportunities. We proudly contribute to the industry, culture and economy of the New Orleans region and beyond.
Nationally Ranked
Our students come here for a number of reasons, but on the top of that list is the high quality education we provide. We're proud to be named one of the nation's best colleges by The Princeton Review, Forbes, U.S. News & World Report and one of the top 1,000 universities in the world by the Center for World University Rankings. We are also classified by the Carnegie Foundation as a Doctoral University with Higher Research Activity, one of only two in the state of Louisiana. The University's rankings are a testament to the students we attract and the quality of our faculty.
