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IT Technical Support - Coordinator 2
University of New Orleans
Posted 12/23/25
2000 Lakeshore Drive, New Orleans, LA 70148
Job Description
Department IT Helpdesk Operations
Job Summary
Job Description
- Performs all duties assigned to IT Technical Support - Coordinator 1.
- Provides statewide installation, configuration, maintenance and support for state owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment, Software Applications, and all associated components, peripherals, and media.
- Takes lead in processing documentation for accuracy, update as necessary, and evaluate for potential process improvement.
- Trains Coordinator 1 EUC employees and provide assistance to escalated tickets.
- Takes lead in managing user accounts on local PCs, select servers, and Active Directory in compliance of industry standards.
- Records service calls in web‐based tracking system and utilize system to document ticket resolutions.
- Provides support for approved mobile devices including, but not limited to e‐mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes.
- Trains and assist end users on technical issues as a form of preventative maintenance.
- In the event of disaster, takes appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans.
- Travels to various sites as needed to carry out assigned duties.
- Identifies, diagnoses, and assists with resolution of network issues as related to end user problems.
- Manages all assigned issues being handled by other internal IT units or external contractors.
- Manages e‐mail accounts on the state Exchange e‐mail server and make updates to accounts as requested by end users.
- May conduct recruitment, selection, training, supervision, and professional development of assigned staff.
- Other tasks as directed.
QUALIFICATIONS REQUIRED:
- Bachelor’s degree.
- Minimum 1 year of professional experience in IT field.
- Minimum 1 year of professional experience with Windows based operating systems including installation, system administration and troubleshooting.
- Excellent analytical skills, effective organizational and time management skills.
- Great attention to detail and follow up, and verbal/written communications skills.
- Excellent problem solving/troubleshooting skills. DESIRED:
- Advanced degree.
- Minimum 2 years of professional experience with Windows based operating systems, various computer hardware, and Remote Control software, Ticketing System software, and Active Directory.
- Minimum 2 years of professional experience with OTS information systems or programs utilized by the department.
- Minimum 2 years of professional customer service experience.
- Minimum 1 relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.
Required Attachments Please upload the following documents in the Resume/Cover Letter section.
- Detailed resume listing relevant qualifications and experience;
- Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
- Names and contact information of three references; Applications that do not include the required uploaded documents may not be considered.
Posting Close Date
This position will remain open until filled.
About University of New Orleans
Orleans ParishCompany ProfileA Commitment to New Orleans and Beyond
Since its founding, UNO has been committed to diversity and inclusion. In 1958, the University of New Orleans opened its doors as the first fully integrated public university in the South. For nearly 60 years, we have not strayed from that vision. The University has educated students from all 64 Louisiana parishes, all 50 states, and more than 130 countries, bringing together a variety of talented and motivated students so that they may learn, interact and pursue their career goals.
The University of New Orleans is a major business driver in metro New Orleans, generating a total economic impact of $470.5 million for metropolitan New Orleans in the 2014-15 fiscal year. As a global community asset, we offer a wide array of relevant, undergraduate and graduate academic programs and world-class research opportunities. We proudly contribute to the industry, culture and economy of the New Orleans region and beyond.
Nationally Ranked
Our students come here for a number of reasons, but on the top of that list is the high quality education we provide. We're proud to be named one of the nation's best colleges by The Princeton Review, Forbes, U.S. News & World Report and one of the top 1,000 universities in the world by the Center for World University Rankings. We are also classified by the Carnegie Foundation as a Doctoral University with Higher Research Activity, one of only two in the state of Louisiana. The University's rankings are a testament to the students we attract and the quality of our faculty.
Website
uno.edu/Social Media
