JOB FUNCTION / SUMMARY: Manages and coordinates the operational direction of multiple areas for the Payment Processing and Lending Services segments of the Corporate Services Division, in formulating and administering organization policies and procedures as well as for Merger/Acquisition and Disaster Recovery.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure data reporting systems accurately report consumer data appropriately in Metro2 Industry standard format, and in compliance with Interagency Guidelines of the FCRA, verifying that credit information is correctly added and mapped to the consumer's credit file and reporting in a factual, precise and objective manner.
• Monitors dispute and complaint data to ensure proper investigation and results are properly reported and/or modified in a timely manner.
• Recommends, guides, and directs the execution of strategic operational policies and tactical procedures to develop and promote the organization’s payment processing services and related software applications.
• Participates in the development of long-range strategic and tactical plans.
• Develops short-term and long-range goals and objectives.
• Oversees the design/redesign of hardware/software configuration of multiple internal and 3rd party vendors for Payment Processing.
• Oversees the technology behind Payment Processing software applications and various ancillary products associated with the electronic presentment of payments and funds transfers.
• Recommends and implements quality control processes and fraud controls to mitigate risks associated with fraudulent processing activity.
• Analyzes and advises management on process improvements to enhance the efficiency, accuracy, and financial budgetary implications of all facets of check presentment or funds transfer, including, but not limited to improved processes, reduced fraud loss, appropriate resource allocation, and staffing.
• Supervises research and resolution of various exception items and related deliverables.
• Evaluates the effectiveness of all internal and external processes through regular reviews; establishes and monitors internal and external (vendor) service levels and provides accurate problem resolution.
• Acts as liaison with Technology Division and programming staff to resolve processing issues and coordinates all projects associated with the units.
• Manage all aspects of Business Unit financials and invoice payables.
• Manages and coordinates all activities of payment processing in attainment of goals and objectives regarding cost, quality, delivery, and service standards.
• Monitors and manages (directly and through subordinates) processes/practices/policies for payment processing within the company to ensure compliance with bank policy.
• Ensures that all organizational activities and operations are carried out in compliance with local, state, and federal regulations and develops procedures for emerging regulatory compliance and operational changes affecting the industry.
• Periodically interacts with state and federal banking regulators and external auditors.
• Reviews analyses of activities, costs, operations, and forecast data to determine department and division progress toward stated goals and objectives.
• Evaluates the results of overall payment operations regularly and reports these results to the Deposit/Payment Services Director.
• Promotes appropriate communication and training to assist in adequate information flow within the organization.
• Confers with the Deposits/Payment Services Director and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
• Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
• Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.

SUPERVISORY RESPONSIBILITIES: Manages subordinate supervisors who supervise several employees in the specific areas in the division, is responsible for the overall direction, coordination, and evaluation of these units, directly supervises some non-supervisory employees, and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.