Work Place Flexibility: Hybrid Legal Entity: Entergy Services, LLC

Job Summary/Purpose

The Supervisor, Revenue Assurance is responsible for overseeing the utilities efforts to safeguard and optimize revenue streams. This role leads a team of professionals responsible for identifying, analyzing, and mitigating revenue losses, ensuring billing accuracy, and enhancing the overall financial performance of the utility. This role will work with senior leadership to develop and implement revenue assurance strategies that align with Entergy’s broader objectives, utilizing data analytics and cross-functional collaboration to drive continuous improvement in revenue assurance processes.

Job Duties/Responsibilities

• Lead, mentor, and develop a team of Revenue Assurance professionals fostering a culture of accountability, collaboration, and continuous improvement.
• Set performance goals for team, monitor progress, and conduct regular performance reviews.
• Work closely with AMOC, Field Metering, billing, finance, and customer service teams to ensure revenue assurance initiatives have cross-functional support.
• Collaborate with legal and regulatory teams to ensure revenue assurance activities comply with regulations, relevant laws, and utility standards.
• Work with the AMOC and other advanced metering groups to stay current with meter technology.
• Identify areas of potential revenue leakage, such as meter inaccuracies, energy theft, and billing discrepancies, and develop targeted initiatives to address the issues.
• Interface with customers, corporate security, and law enforcement when required. Explain technical problems to customer and/or account representatives. Resolve Public Service Commission, City Counsel, and executive complaints.
• Responsible for compliance and adherence to regulatory rules and guidelines, SOX rules, and other company policies
• Develop and monitor key performance indicators (KPIs) to track performance and efficiency of revenue assurance processes.
• Ability to conduct root cause analysis on accounts to effectively reduce errors and improve processes.
• Resolve escalated customer complaints that require high level review; develop ongoing strategy and effectively communicate to impacted groups.
• Improve customer satisfaction efforts through proactive communication with customers and ensure revenue is not adversely impacted due to process failures or human error.
• Lead initiatives to automate, improve, and streamline revenue assurance processes/activities leveraging technology and advanced data analytics to reduce manual intervention and enhance accuracy.
• Collaborate with specialized enterprise teams such as the AI team and M2C Data and Analytics team to utilize advanced data analytics tools and techniques to detect patterns of revenue loss and monitor the effectiveness of the revenue protection measures.