Work Place Flexibility: Hybrid Legal Entity: Entergy Services, LLC

*This position may be filled as an Analyst I, II or III, depending on experience.*

Job Summary The Analyst will gather, interpret, and use complex data to develop actionable steps that will improve processes and optimize results for improving our billing accuracy and timeliness. This role will also serve as a liaison to the Field Operations to provide education and job aids to improve data integrity of entries into the system related to manual meter reads, meter installs, etc. This role will partner closely with Entergy’s billing departments on billing exceptions to understand root cause and make improvements to the processes upstream to avoid billing exceptions.

Job Responsibilities

• Gather, analyze, and interpret data for problem solving to minimize meter exceptions and provide sustainable results
• Submit reports to the relevant department heads and management
• Find patterns and trends in the analyzed data
• Help management and other teams draw business goals and needs
• Formulate procedural manuals for department
• Must be adept to learning multiple data sources to provide insightful analysis and reporting.
• Develop strong relationships across the operations
• Provide support to ensure data integrity of information into the MDMS system
• Create job aids and other tools to further educate the organization on how the systems function end to end and what is needed to maintain accuracy and timeliness of bills
• Develop reporting to allow for more real time understanding of the functioning of the meters