The official job title for this position will be IT Specialist I, II or Senior depending on relevant years of experience. This is a hybrid position located in Jackson, MS, Little Rock, AR, New Orleans, LA or The Woodlands, TX. Relocation assistance and sponsorship is not provided.

POSITION PURPOSE: This role provides support and advanced expertise of Operations Technology (OT) applications in a Critical Infrastructure Protection (CIP) environment. The primary responsibilities include day-to-day support for host modeling and display building for the Entergy Transmission & Distribution EMS SCADA Systems.

Primary Duties & Areas of Responsibility:

• Provide operational support, ensuring production systems and devices are online and available; this includes non-business hours on-call support
• Experience and/or familiarity with distribution automation and self-healing networks. This includes IP/DNP troubleshooting and network diagnostics that support a distribution automation infrastructure.
• GE EMS/SCADA expertise
• Alstom e-terrasource experience a plus
• SCADA - experience with RTU modeling and calculations
• Display building experience (WebFG)
• Design Host System configurations to support RTU installations and protocol definitions.
• Perform database analysis in response to data requests from Engineering and Capital Construction and Operations and Maintenance organizations.
• Verify system operation, database integrity, and data presentation effectiveness on a routine basis, responding to dispatcher requests for assistance, repairs, and improvements.
• Provide routine and emergency support for Host System operations systems and application software
• Design, create, and implement EMS/SCADA-related special projects
• Coordinate database modifications with all Operations Centers
• Respond to Service Now requests for support from TCC/DOC Operations
• Provide customer support and services for reported issues, service requests and inquiries
• Effectively communicate technical information, concepts, and ideas verbally and in writing
• Participate in the team 24 hour on-call rotation

Minimum Educational Background and Physical Requirements Required to perform Job:

• Bachelor’s Degree or Experience Equivalent; Master’s Degree preferred

Minimum Experience and Knowledge Required to perform job:

• IT Specialist I: 0-2 years of relevant experience
• IT Specialist II: 2+ years of relevant experience
• IT Specialist Sr: 4+ years of relevant experience
• Strong track record of relevant technology delivery
• Design, development and testing of real time systems applications and enhancements
• Database Administration – experience with development, testing, and operating databases
• Other position that would support the development and progression into this position would include the following: IT Specialist Sr, IT Consultant.

Critical Knowledge, Skills, Abilities:

• Ability to work in a fast pace and dynamic environment, including work outside of normal business hours
• Ability to support real-time systems
• Ability to support cyber security activities such as, system hardening, patch management, and configuration management
• Knowledge of security controls testing, security audits, and security assessments
• Ability to support of fraud and computer forensics research

Leadership Style/Characteristics:

• Highly motivated and ability to work without direct supervision
• Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships)
• Very good written and oral communication skills
• Ability to act as a lead or technical expert