Job Summary/Purpose

Oversee all aspects of delivering excellent customer service and economic growth and development for Entergy New Orleans (ENO). Responsibilities include building and maintaining strategic relationships with key stakeholders, developing and implementing customer programs, overseeing two Customer Service Centers, and managing communications in response to outages events, including hurricanes/winter storms. The role also requires creating and implementing a strategic plan to identify and execute on growth opportunities for ENO and overseeing the group’s efforts in site certification, coordination with other economic development entities and local, state and national developers, and negotiating acquisitions, ESA and other strategic business alliances.

Job Duties/Responsibilities

Customer Service

1. Work with Power Delivery team to ensure safe, affordable and reliable electric service.
2. Establish, maintain, and develop a high-performance organization focused on delivering service in a manner that improves customer satisfaction. This includes building effective relationships with key stakeholders and operating the utility system in a manner that improves reliability metrics and customer satisfaction survey scores.
3. Deliver best in class storm response, communications and preparedness through planning, training, drills, and execution, assuming ownership and accountability for outcomes within the OpCo and by providing assistance to peers in other OpCos when required.
4. Support regulatory, legal, and governmental actions that deliver value to the owners of the business. Prepare and/or coordinate the preparation of function specific testimony as required for civil and regulatory actions, serving as a Company expert and/or witness when required.
5. Build and maintain professional relationships with key internal and external stakeholders including OpCo President/CEOs, members of the OCE, local and state elected or appointed officials including regulators, major customers, emergency management personnel (Local, State and Federal), and peers from other utilities within the jurisdiction as well as those participating in mutual assistance agreements. Represent the Company at public events as required and engage with various media members and outlets as directed in conjunction with Corporate Communications.
6. Partner with Regulatory/Public Affairs to support stakeholder outreach/campaigns around regulatory filings.
7. Manage spending within approved targets for capital and O&M. Organize for the preparation of accurate spending forecasts in near- and longer-term budget periods supporting the Corporation's management of funds and projections of results. Establish flexibility and contingencies that support responding to changing spending priorities. Key measures of success include: achieving Target Zero safety incidents as measured by accident incidence rates; driving actions at the OpCo & system level to achieve strategic customer satisfaction goals as measured by NPS scores; supporting revenue growth & customer service through effective, timely engineering and construction of facilities to meet customer needs; and managing OpCo spending within approved targets for Capital and O&M.

Economic Development

1. Build market position by locating, developing, defining, negotiating, and closing business relationships.
2. Identify industry trends and potential business deals by researching events, publications, and announcements, and contacting potential partners.
3. Screen, evaluate, track and manage potential business deals by analyzing market strategies, financials, and integration with Entergy's operations and goals.
4. Develop negotiation strategies, closes new business deals, and protects Entergy's value by coordinating requirements, developing and negotiating contracts, and maintaining confidentiality. Key measures of success include: Increasing revenue/load growth annual; Increasing the number of businesses relocating to ENO’s jurisdiction; Managing OpCo spending within approved targets for Capital and O&M

A History of the Web

The World Wide Web (often shortened to the Web) is an information system where documents and other web resources are identified by Uniform Resource Locators (URLs), interlinked by hypertext, and accessible via the Internet. It is the most widely used application layer of the Internet.

Early Development

The concept of the World Wide Web originated in 1989 with Sir Tim Berners-Lee, a British computer scientist working at CERN (the European Organization for Nuclear Research).

Proposal and First Implementation

In March 1989, Berners-Lee circulated a proposal titled "Information Management: A Proposal" for a distributed information system.

• 1990: Berners-Lee developed the three fundamental technologies that underpin the Web:
• • HTML (HyperText Markup Language): The formatting language for the web.
  • URI/URL (Uniform Resource Identifier/Locator): The "address" which is unique to each resource on the Web.
  • HTTP (Hypertext Transfer Protocol): The protocol used to retrieve resources from across the Web.
• December 1990: The first web server (the NeXT computer) and the first web browser/editor (WorldWideWeb) were created. The first website went online at http://info.cern.ch.

Public Release and Growth

The pivotal moment for the Web's expansion was its release to the public domain.

CERN Public Announcement

On April 30, 1993, CERN announced that the World Wide Web technology would be available royalty-free, with no fees due. This decision was crucial in fostering the rapid, universal adoption of the Web.

The First Graphical Browser

While Berners-Lee created the first browser, the true explosion in popularity came with the introduction of user-friendly graphical browsers.

• Mosaic (1993): Developed by Marc Andreessen and Eric Bina at the National Center for Supercomputing Applications (NCSA) at the University of Illinois Urbana-Champaign. Mosaic was the first browser to display images inline with text, making the Web significantly more engaging than earlier, text-only interfaces.
• Netscape Navigator (1994): Founded by Andreessen and others from the Mosaic team, Netscape quickly became the dominant browser of the mid-1990s, initiating the first "Browser War" with Microsoft's Internet Explorer.

Standardization and Evolution

To ensure consistent growth and interoperability, standards bodies were established.

The World Wide Web Consortium (W3C) was founded by Tim Berners-Lee in 1994 at MIT to lead the ongoing development of Web standards.

Key subsequent developments include:

1. Web 2.0 (Early 2000s): Shift from static web pages to dynamic, user-generated content, characterized by blogs, social networking, and wikis.
2. Mobile Web: The rise of smartphones led to an increased focus on responsive design and accessibility across various devices.
3. HTML5: The fifth major revision of HTML, introduced significant new features for multimedia and interactivity without relying on third-party plugins.

For more information, visit the official W3C website: https://www.w3.org/