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EntergyEnergy and Utilities
Customer Service SpecialistFull-Time
New Orleans, LA
Accounting / Banking / Finance
Help Desk SpecialistPart-Time
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Computer SpecialistFull-Time
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- St. Charles Parish Library
Other
Part-Time Circulation Assistant Floater - West Regional BranchPart-Time
Destrehan, LA
- St. Charles Parish Library
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Norco, LA
AAC EnterpriseRetail
Senior Sales Account ManagerFull-Time
Metairie, LA
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NOLA Stretch & RecoveryMedical / Health
Licensed Massage TherapistPart-Time
METAIRIE, LA
- The Cinch Group
Digital Media, Software, and IT
Administrative Assistant/Data Enty - Entry Level (URGENT)Full-Time
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RETAIL-BARISTAPart-Time
New Orleans, LA
- The Cinch Group
Digital Media, Software, and IT
Customer Service Representative - Entry LevelFull-Time
Baton Rouge, LA
- The Cinch Group
Digital Media, Software, and IT
Outbound Call Center Rep (Remote)Full-Time
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New Orleans, LA
First Tee -Greater New OrleansEducation / Training
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New Orleans, LA
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Education / Training
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New Orleans, LA
LSU Health New Orleans - School of Dentistry - ProsthodonticsEducation / Training
ASSISTANT PROFESSOR/ ASSOCIATE PROFESSOR -CLINICALFull-Time
New Orleans, LA
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Southern Paws Pet Boutique and BarkeryRetail
Southern Paws Seeking An Outgoing Sales Associate- Part TimePart-Time
New Orleans, LA
- Southern Paws Pet Boutique and Barkery
Retail
Southern Paws Seeking an Outgoing Sales Associate- Full TimeFull-Time
New Orleans, LA
Toulouse RoyaleRetail
TRG is seeking outgoing Sales AssociatePart-Time
New Orleans, LA
- The Cinch Group
Digital Media, Software, and IT
Customer Experience Team LeaderFull-Time
- Fiestas Los Cabos By Tara Null
Other
File ClerkFull-Time
Dallas, TX
Job Description
JOB SUMMARY/PURPOSE
Evaluates, develops, and aligns processes both in-house and with Suppliers regarding Quality Assurance practices. Complete random audits on Suppliers to ensure the quality of service being provided is meeting standards. Analyzes quality monitoring results and provides feedback to the stakeholders on improvements that need to be made. Recommends processes for review, re-design or enhancement based on findings.
JOB DUTIES/RESPONSIBILITIES
- Collaborate and validate Supplier Quality Assurance (QA) processes
- Act as a SME for Supplier QA calibrations to resolve alignment issues
- Deep-dive analysis into QA results, identifying opportunities to drive better center performance
- Random auditing of contacts in order to assess customer experience and identify trends or regulatory concerns
- Work with vendor to design, approve, and implement operational changes, including continuous improvement objectives
- View Outage leader (storm role)
About Entergy
Orleans ParishCompany ProfileEntergy exists to grow a world-class energy business that creates sustainable value for our four stakeholders.
• For our customers, we create value by constantly striving for reasonable costs and providing safe, reliable products and services.
• For our employees, we create value by achieving top-quartile organizational health, providing a safe, rewarding, engaging, diverse and inclusive work environment, fair compensation and benefits, and opportunities to advance their careers.
• For our communities, we create value through economic development, philanthropy, volunteerism and advocacy, and by operating our business safely and in a socially and environmentally responsible way.
• For our owners, we create value by aspiring to provide top-quartile returns through the relentless pursuit of opportunities to optimize our business.
Website
entergy.com/Social Media
