Provides account management and sales services to large commercial and industrial customers through the Entergy Business Center customer relationship management organization.

JOB DUTIES/RESPONSIBILITIES

• Manages and maintains customer contacts and relationships by participating in initiatives to improve customer satisfaction, customer retention and growth of revenue.
• Assists in the identification of market potential by helping qualify accounts. Participate in cold-calling and follows market generating leads in order to produce prospective leads for lighting sales and sales of prospective ancillary services as might be offered by Entergy.
• Supports the closing of sales or supporting retention of business by providing assistive support to internal clients, external to the department through building rapport with potential accounts, providing information on Entergy product and service capabilities, helping overcome objections, and assisting in contract preparation.
• Utilize technical capabilities to research issues, analyze data and make recommendations to aid in resolving customer issues. Manages credit and deposit requirements to minimize risk and exposure to loss through bankruptcies or written off losses.
• Stays informed on new Entergy products and services in order to introduce to customers. Stay familiar with Company policies and procedures required to serve customers and increase revenue via self-serve channels and account management services.
• Responsible for proactively building relationships with internal suppliers and customers, such as distribution, transmission, customer operations, business services, major account billing, etc. Maintain current account and contact information in SalesPage and prepare state of the account reports.

MINIMUM REQUIREMENTS

Minimum education required of the position High school diploma or equivalent work experience. Desired: college or university degree.

Minimum experience required of the position Customer Service Experience, Business Customer Analytics

• Managed Account Specialist I: With a high school diploma: 3 years of customer service experience; preferred 1-3 years’ experience with commercial business customers.
• Managed Account Specialist II: With a high school diploma: 7 years of customer service experience; preferred 4-7 years experience with commercial and industrial business customers.

Minimum knowledge, skills and abilities required of the position Efficient experience with MS Word, Excel, PowerPoint, good verbal and written communication skills. A solid working knowledge of CCS, AMFM-DFM, SAISO, Salesforce, Contract formulation and Rates. Requires conceptual knowledge of theories, practices and procedures within the following disciplines: construction, distribution, business support, etc. Applies general knowledge of business developed through education or past experience. Solid Business acumen. Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments. Exchanges straight forward information, asks questions and checks for understanding. Consultative Sales skills.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.