Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

*This is a hybrid position located in New Orleans, LA, The Woodlands, TX, Jackson, MS or Little Rock, AR. Relocation assistance and sponsorship is not provided. The official title will be IT Consultant or IT Consultant, Sr depending on the qualifications and experience of the selected candidate.*

Job Summary/Purpose

The Infrastructure Applications team supports a range of tools to provide monitoring and observability services to the entire enterprise. The consultant will be expected to work closely with other teams in a multi-vendor, multi-shore environment to help identify and close observability gaps in order to continuously improve customer experience. Strong preference will be given to candidates with AWS-native monitoring knowledge and experience. The consultant will be expected to provide subject matter expertise and day-to-day support for various enterprise tools, including:

• Broadcom (CA) toolsets (e.g., DX AIOps, NetOps, Spectrum, UIM, Nimsoft, DX APM, etc.)
• Broadcom (CA) Workload Automation (Autosys)
• xMatters

Required Education, Knowledge and/or Skills:

• IT Consultant: 6+ years’ experiences supporting or developing applications in an enterprise environment, with particular emphasis on monitoring/observability solutions.
• IT Consultant, Sr: 8+ years of experience supporting or developing applications in an enterprise environment, with particular emphasis on monitoring/observability solutions.
• Bachelor’s degree in Computer Science, Information Technology, or related field is preferred. Experience will be considered in lieu of degree.
• Excellent troubleshooting skills, with the ability to diagnose and resolve complex issues in a timely manner.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Demonstrated ability to appropriately prioritize and manage workloads in a remote environment.
• Demonstrated ability to handle stressful situations calmly and effectively.

Preferred experience, knowledge and/or skills:

• Solid knowledge of application, server, and/or network design.
• Demonstrated experience managing IT projects in an outsourced development environment.
• Experience implementing and managing monitoring solutions in a cloud environment is a strong plus (particularly AWS).

Key Responsibilities

• Install, configure, and maintain monitoring tools and related technologies.
• Actively participate in cross-team investigations to identify gaps in observability and propose solutions to close those gaps. This will include after-hours support for high priority issues.
• Manage vulnerabilities throughout our tools portfolio in accordance with established policies/procedures.
• Stay abreast of emerging technologies and best practices, evaluating and implementing new tools and techniques to enhance efficiency and effectiveness of our monitoring services.
• Work seamlessly alongside a group of outsourced partners.
• Maintain detailed knowledge of our operational practices.
• Provide regular input to the department’s strategic roadmap.
• Follow ITIL processes for incident, change, problem, and vulnerability resolution.
• The following skills and technologies are considered a strong plus:
• • ServiceNow (Incident, Request, and Configuration Management)
  • Process automation
  • Continuous Improvement methodologies
  • Application Performance Monitoring (APM) experience
  • Experience with application or infrastructure development, support, or monitoring within major cloud platform(s) (e.g., AWS, Azure, etc.)
  • Splunk platform administration experience (e.g., design, installation, index management, etc.)
  • DevSecOps or FinOps toolsets

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