SUMMARY: The Enrollment Specialist manages advising, retention, career development, and other support services for students. Supports student success at the campus by managing student achievement, delivering student success workshops, managing tutoring services, and providing direction and assistance throughout the admissions process. The Enrollment Specialist also provides general advising and assistance regarding financial aid requirements and procedures.

QUALIFICATIONS:

• Required: Ten years of related work experience may substitute educational requirements.
• Bachelor’s degree from a regionally accredited college or university in a related field and five years professional experience.

STUDENT SERVICES RESPONSIBILITIES (70%):

• Provides academic advising and career planning services to all students.
• Coaches students towards the development of an educational plan including choosing a program of study and/or clarifying educational goals.
• Manages all support services for the campus by directing students to the appropriate resources for the following: mental health support, disability services, tutoring.
• Provides support to faculty when student issues and concerns are presented.
• Audits, monitors, and evaluates individual student academic progress.
• Makes appropriate referrals to students perceived as at-risk, acts as an advocate as appropriate.
• Coordinates and facilitates on campus testing services.
• Serve as a community liaison for the campus by forging relationships with campus area public schools, business, and community groups to enhance academic opportunities for students.
• Attends recruiting events such as community and high school career fairs weekly. Conducts campus tours for visitors, schools, and community.
• Execute recruitment strategies to target student populations, such as high school dual enrollment students, by developing outreach communications specific to these populations and the application of credits earned to existing credentials.
• Execute a communication plan to promote retention of continuing students to maintain enrollment at the campus.
• Actively engages with the Student Affairs Committee and all college departments.
• Provides programming and activities to keep students actively engaged and informed about college resources.
• Maintains up-to-date knowledge about the College’s programs and requirements; consults with contacts at various transfer institutions regarding course and program transferability, admission and graduation requirements.
• Advises students regarding their eligibility for various programs so that they can determine the aid for which they will apply through interpreting and explaining financial aid application, award and distribution regulations and procedures.
• Collects financial aid documents and scans them to the appropriate financial aid personnel for processing.
• Follows policies and procedures of Northshore Technical Community College (NTCC) as outlined in its Policy and Procedures Manual.
• Performs all other duties as assigned.

FINANCIAL AID RESPONSIBILITIES (30%):

• Advises students regarding their eligibility for various programs so that they can determine the aid for which they will apply through interpreting and explaining financial aid application, award and distribution regulations and procedures.
• Collects financial aid documents and scans them to the appropriate financial aid personnel for processing.
• Assist students with completing the FAFSA.
• Meets with college faculty and staff to promote a better understanding of financial aid by participating in orientation sessions.
• Provides programming to enhance students’ knowledge of financial aid, including but not limited to: default management, SAP, work-study, etc.
• Follows policies and procedures of Northshore Technical Community College (NTCC) as outlined in its Policy and Procedures Manual as amended as updated by the NTCC Director of Financial Aid.

Key Behaviors: Dependability, Teamwork, Decision Making, Communication, Time Management, Work Ethic, Accuracy, Innovation.

SPECIAL SKILLS AND ABILITIES:

1. Knowledge, Skills, and Abilities: Must be able to communicate effectively in both written and verbal form. Must have the ability to follow instructions and prepare accurate paperwork. Must maintain confidentiality of work-related information and materials. Must establish and maintain effective working relationships. Comprehensive knowledge of standard office practices, procedures, equipment, and techniques. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
2. Computer Skills: Personal Computer and other equipment associated with a general office environment (copier, telephone, fax, etc.).
3. Software Used: Experience with and knowledge of computer operation; knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.), and database applications.