Your job is more than a job. The Patient Navigator will coordinate all aspects of the specific assigned clinical service. Will serve as liaison with other departments and will interface with internal and external agencies to include diverse levels of medical and non-medical personnel to ensure the optimal level of clinical coordination is achieved.

GENERAL DUTIES

• Assists patients in navigating clinical services provided to include assistance in overcoming barriers that may inhibit accessing these services.
• Contacts No-show patients to encourage re-entry either to the clinical service or other clinical provider.
• Maintains relationships with internal and external referral sources and agencies to facilitate patient referrals.
• Collaborates with clinical staff and providers to ensure patients’ engagement & adherence to plan of care.
• Maintains collection and storage of data & clinical information specific to service to include filing, upload of clinical documentation into EHR and electronic programs.
• Participates, coordinates and schedule identified outreach programs and community events.
• Assists in working with the coordination of support groups, to include attendance at meetings, identifying educational speakers and providing information concerning the support group to all patients and providers.
• Serves as liaison and/or contact person for the department or office between and amongst other departments, patients, and vendors.
• Coordinates and schedules departmental, informational and general staff and provider meetings.
• Performs other duties as assigned and develops special projects as assigned by service program medical director and/or the Operations Manager.