Work Place Flexibility: Onsite Legal Entity: Entergy Texas, Inc.-GTX **This is an onsite position in Beaumont, TX **

JOB SUMMARY/PURPOSE

Oversees all aspects of safely delivering reliable electric service and excellent customer service within the East Region of ETI’s Distribution Operations organization. Outstanding leadership skills required to create a strong culture of safety, dignity and respect, drive customer service and reliability improvements through collaboration between line operations, design & field engineering and customer service. Leader is responsible for delivering reliable, safe service to customers within the Region. Key areas of success will focus on safety, reliability/customer satisfaction, OHI, financial and budget responsibility, employee development, providing customer solutions, preventing regulatory issues, first time issue resolution, supporting revenue growth through timely and efficient engineering and construction to meet customer expectations, and constructing/operating/maintaining the distribution facilities and infrastructure of today & the future. Strong leadership required to drive safety focus and maintain Entergy's position as the best in storm/crisis preparation and response.

JOB DUTIES/RESPONSIBILITIES

• Be seen as a leader in the Opco Distribution Operations organization through effective coordination and strong collaboration of activities of the OpCo's line operations, DOC, Work Management, design & field engineering and customer service team to ensure service levels and accountability for achieving new customer-focused business model aspirations.
• Deliver highly reliable energy services safely and lowest reasonable cost.
• Maintain maximum reliability and adapt to new technologies impacting the grid design & operation.
• Prevent customer issues by providing creative solutions; efficiently resolve customer & regulatory complaints.
• Positively influence and lead transformation of grid modernization efforts for the ETI East Region including successful integration and adoption of new systems, technologies, and processes.
• Develop field leaders and craft employees for career opportunities, working closely to ensure all employees receive coaching and training as needed, using KPIs to drive team performance.
• Stay informed about CS industry and technology best practices, bringing new ideas, efficiencies and solutions to Entergy.

Key measures of success include:

• Achieve Target Zero safety incidents as measured by accident incidence rates.
• Drive continuous improvement in reliability as measured by the operating region's SAIFI, SAIDI.
• Drive actions at the region level to achieve strategic customer satisfaction goals as measured by CSat Metric, Net Promoter Score, Commit Dates (% met), & Customer Complaints (# and speed to resolve).
• Support revenue growth & customer service through effective, timely engineering and construction of facilities to meet customer needs.
• Manage regional spending within approved targets for Capital and O&M.
• Support the development and implementation of Customer Experience, Marketing, and Communications initiatives.

MINIMUM REQUIREMENTS

Minimum education required of the position Bachelor's Degree or equivalent work experience. MBA preferred.

Minimum experience required of the position 10+ years

Minimum knowledge, skills, and abilities required of the position Knowledge of processes and key performance indicators for distribution engineering, distribution line operations, storm restoration, change management and customer service. Proven leader in effectively leading and implementing positive change, modeling behaviors and commitment to Dignity and Respect, ability to analyze reliability data and develop action plans to improve reliability. Viewed as a positive change leader who will successfully build a collaborative team.

Any certificates, licenses, etc., required for the position None

WORKING CONDITIONS

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.