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Engineer, Control Center Outage Experience
Entergy
Posted 12/23/25
639 Loyola Ave, New Orleans, LA 70113
Job Description
Work Place Flexibility: Onsite Legal Entity: Entergy Services, Inc.-ESI (OLD) The position may be domiciled in Control Center in Jackson, MS; Little rock, AR; New Orleans, LA; Baton Rouge, LA; or Beaumont, TX
JOB SUMMARY/PURPOSE: The Engineer, Control Center Outage Experience provides operational tool and engineering expertise for the Power Delivery control centers. This role will develop and maintain internal control center tools and applications, enhance operating guides, provide analysis on existing processes to improve business continuity, and ensure KPIs support operational success. The primary focus of this role is to serve as the subject matter expert (SME) for the control center software tools and applications, collaborating closely with IT to support resolution of application issues, system defects, and enhancements. Frequent interaction with all Power Delivery control centers, Planning, IT, and Learning & Development – Operations partners is expected.
JOB DUTIES/RESPONSIBILITIES:
- Serve as the primary SME for control center software tools and applications, providing expert-level support and troubleshooting for systems such as ADMS, SCADA, TOMS, and DOMS
- Collaborate with IT Service Delivery to resolve application issues, system defects, and coordinate enhancements to control center tools
- Develop and maintain internal control center tools and applications to enhance operational efficiency
- Enhance existing and/or prototype new solutions for emerging operational needs in the control centers
- Identify and assess software improvement opportunities to deliver operational excellence
- Develop, own, and monitor business flowcharts to optimize organizational workflows Actively participate in electric utility industry forums, working groups and task forces to advocate for Entergy's positions and ensure industry best practices are understood
MINIMUM REQUIREMENTS: Minimum Knowledge, Skills, and Abilities:
Preferred:
YBRID #
About Entergy
Entergy exists to grow a world-class energy business that creates sustainable value for our four stakeholders.
• For our customers, we create value by constantly striving for reasonable costs and providing safe, reliable products and services.
• For our employees, we create value by achieving top-quartile organizational health, providing a safe, rewarding, engaging, diverse and inclusive work environment, fair compensation and benefits, and opportunities to advance their careers.
• For our communities, we create value through economic development, philanthropy, volunteerism and advocacy, and by operating our business safely and in a socially and environmentally responsible way.
• For our owners, we create value by aspiring to provide top-quartile returns through the relentless pursuit of opportunities to optimize our business.
